Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Useful links and numbers

Organisations able to give you advice, information and services to help you after a flood include:

Cornwall Community Resilience Network

Continue reading

Floodline: 0345 988 1188 (24 hrs)

Incident hotline: 0800 80 70 60 (24 hrs)

Website: Environment Agency website

Engineering, Hydrology, Land Drainage, Waste

0300 1234 141


Power supply issues Tel: 0800 6783 105 or 105

General enquiries: 0800 096 3080 

Customer services and emergency helpline

Request a call back

There are a number of gas suppliers in Cornwall; you will need to contact your supplier for general enquiries.

If you smell gas call the National Grid UK Gas

Emergency helpline: 0800 111 999

24 hour fire safety advice: 0800 3581 999

Tel: 0300 1234 161

Tel: 0300 1234 141

Emergency line: 0800 7313 247

For general insurance queries contact:

The Association of British Insurers

Tel: 020 7600 3333

Website: ABI website

For flood products and services contact

National Flood Forum

Tel: 01299 403055

Website: National Flood Forum Website

The Construction Centre

Tel: 01926 865825

Website: The Construction Centre Website

For support, advice, recovery and restoration services contact:

The British Damage Management Association (BDMA)

Tel: 01858 414278

Website: BDMA website

For financial advice or your local Citizens Advice Bureau contact:

Citizens Advice

03444 99 41 88

Flood helpline through March 2014 - 0300 008 0012

Website: Citizens Advice website

Local Citizens Advice Bureaus

39 Penwinnick Road
St Austell
PL25 5DR

Mount Folly Square
PL31 2DQ


Essential Guide To Flood Planning and Preparation

National Safety Council 

Emergency preparedness

British Red Cross

How to prepare for emergencies

The Red Cross Emergency App

American Redcross

Plan and prepare

For information on repairs following floods contact:


Tel:020 7549 3300

Website: CIRIA Website

For help with second hand furniture and household appliances


Tel: 01208 269 296

Direct Line - How to minimise flood damage in your home

Website: Direct Line