Anti Social Behaviour Service Standard

Cornwall Community Safety Partnership Tackling Anti-Social Behaviour

The Cornwall Community Safety Partnership recognises that anti-social behaviour is a serious problem that affects the quality of life of individuals, families and communities.

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Cornwall Community Safety Partnership includes your local Police, Police Authority, Cornwall Council, Fire Service, Probation Service, Health and Youth/Education services. We have the skills and resources to support you in both tackling and solving issues in your area.

We want every person to be able to enjoy their homes and neighbourhood peacefully and safely. We will use the full range of powers and resources available, including both criminal and civil action where appropriate, to ensure that we take a stand against anyone engaged in behaviour that threatens this.

Our aim is to ensure that residents and visitors understand that anti-social behaviour does not need to be tolerated. Cornwall Community Safety Partnership will work to reduce the concern about anti-social behaviour in your area year on year. We will continue to offer a wide range of diversionary activities, intervention at the earliest opportunity and effective enforcement where necessary.

You are encouraged to report all instances of anti-social behaviour.

Our Pledge To you

1. We will treat you fairly, with dignity and respect at all times. All reports of anti-social behaviour will be taken seriously, recorded and investigated appropriately.

2. When appropriate and necessary, we shall pass on reports of anti-social behaviour without delay to the agency/agencies best placed to respond. We will maintain a close working relationship with them to resolve the reported issue.

3. If you report anti-social behaviour that does not require an immediate response, we will contact you within three working days to determine the nature of your problem and the level of support required.

4. Whether you are a victim or witness, we will support you fully and keep you informed of any progress made in the management or investigation of your case.

5. If you report anti-social behaviour, we will provide appropriate services and support and you will be given the name of the lead agency case worker. If it is identified that you or your family has any special circumstances or vulnerability, we will support you and the lead agency will take measures to ensure your safety.

6. We will meet regularly to share information in order to identify problem areas, known offenders and victims.

7. We will keep you informed about what is happening within your neighbourhood. This may be through neighbourhood newsletters, PACT meetings and key agency websites

We encourage you to participate in community initiatives such as:

  • Partners And Communities Together (PACT) These are partnership meetings designed to identify specific issues for your area and provide feedback as to action taken.
  • Community Partnerships
  • Community Networks
  • Community/Neighbourhood Watch Schemes
  • Residents’ Associations or similar

If you are not happy with what is done in response to your report of anti-social behaviour and have approached the lead agency with no success, you have a right of complaint and should bring this to the attention of the Cornwall Community Safety Partnership directly (details below).

As a partnership we want to deliver the best service we can for you. If we fail to meet the standards we have set we will always explain why it wasn’t possible to do so on that particular occasion.

Devon and Cornwall Police non emergency telephone number is 08452 777444 (24 hours)

For general advice contact your local Anti-Social Behaviour Team: 0300 1234 232 or email: antisocialbehaviour@cornwall.gov.uk

Report incidents of anti-social behaviour online to your Local anti-social Behaviour Team

To report : noise nuisance, litter, abandoned vehicles, fly tipping / illegal dumping, dog fouling:

Cornwall Council: 0300 1234 202 or email: envhealthandlicensing@cornwall.gov.uk

Cornwall Community Safety Partnership tel: 0300 1234 232

Email: communitysafety@cornwall.gov.uk

Crimestoppers: 0800 555 111