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Frequently Asked Questions

Before submitting your question please check our frequently asked questions database to see if the answer is already there. 

Contact a Fire Safety Officer


If you feel there is an immediate risk to life by fire, due to fire safety concerns in a business premises, please call 0800 3581 999 (24hrs).

Where we receive an allegation of fire risk that appears to pose immediate risk to life we aim to have an officer attend the premises within 3 hours regardless of the time of day or night.

For fire safety concerns, we will investigate and will deal proportionately with breaches of the law as set out in our Enforcement Policy, including taking enforcement action when necessary.


If you wish to report a non-urgent fire safety concern in a business’s premises or if you have a general fire safety enquiry please complete the form below or call 0800 3581 999.

We will acknowledge your concern within 3 working days, and aim to investigate fire safety concerns within 20 working days.  

We aim to respond to all questions or requests for advice within 10 working days.  If we can’t respond within 10 working days, we’ll tell you when you can expect to receive a response

All fire safety concerns are treated with confidence although non-personal information may be released under the Freedom of Information Act.

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Ask a fire officer


Data Protection: The information you provide on this form will be held by Cornwall Fire and Rescue Service.  Your information will not be used for any other purpose by Cornwall Council, and will not be passed onto any other third party without your permission.  In accordance with Cornwall Council's Record Retention Policy, the information you provide on this form will be retained for its purpose, after which period it will be destroyed in a secure manner.  All personal information held by Cornwall Council is held safely in a secure environment.

Business Fire Safety

Cornwall Fire & Rescue Service
St Austell Fire Station
Carlyon Road
St Austell
PL25 4LD

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Fire Safety Advice

0800 3581 999 (24 hours)

01726 72582 (9am-5pm)