Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Hoax Calls

Firefighters normally respond to every emergency call that is made. If they arrive at an address and find out that it's a hoax, it may delay them in attending a serious emergency incident, where they may be needed to rescue someone trapped in a house fire or road traffic collision.

In many emergencies, every second really does count. Increasing the time it takes the fire crews to respond could mean the difference between saving a life or losing one. Therefore diverting an appliance through a hoax call could have a major impact.

Continue reading

All 999 calls made to the Fire and Rescue Service are recorded and can be instantly traced back to the caller. This doesn't just apply to land lines; even calls from public phone boxes and mobile phones are taped and could be traced. Even dialling the prefix '141' will not block your identification when making a 999 call.

It is illegal to make a hoax emergency call. People can, and have been, heavily prosecuted for making hoax calls with a fine of up to £5,000 or six months in prison.

Remember - the Fire and Rescue Service knows the phone number you called from, and has a recording of your voice!

Financial Year

No. of hoax calls

2016 / 2017 51
2015 / 2016 54
2014 / 2015  36

The average recorded cost of hoax calls is approximately £250 per call out.