Attending Incidents

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When you dial 999 and ask for the Fire and Rescue Service, your call is sent to the emergency call handling centre, which routes all calls for your area to the Critical Control Centre (CCC) - calls are normally answered within 1 to 5 seconds. Control will confirm with you the address of the incident and help will be dispatched to you immediately.

View our most recent statistics on incidents Cornwall Fire and Rescue Service has attended.

When your call is received, control staff enter details in the Command and Control system. This system automatically finds the closest fire engines and Officers to respond, and activates the turnout system at the nearest fire station - turning on the audible alarms, part-time firefighters personal alerters, lights at night and any other facilities connected to it. The address of the call is sent to the fire station teleprinter and the Officers' pagers.

CCC initially mobilise to each incident with a specific response, which is called a Pre-Determined Attendance (PDA).

The PDA to an incident will vary considerably dependent on many considerations, such as:

  • Location
  • Type of Incident
  • Type of Property (eg High Rise/Hospital)
  • Crewing (personnel) required
  • Equipment required

Find out more about the Critical Control Centre.

The Service operates radio equipment within their vehicles and all officers and appliances attending incidents can keep the CCC informed of where they are and what they are doing.

When they arrive at the incident, they may require more assistance and this is requested over the radio scheme. All requests for further assistance are monitored by the CCC, as they have a complete overview of all the resources which are available in the area and the neighbouring counties and can quickly mobilise additional fire engines, or any specialist appliances, to support those in attendance.

To ensure that all details, such as road and place names, are communicated accurately, please use the nationally recognised Phonetic Alphabet.

One of the important jobs that the CCC operators have to do, is to ensure that fire and rescue cover is maintained at fire stations, so that when further calls are received, adequate appliances can be mobilised, control operators will make standby moves, mobilising fire engines to fire stations to ensure that they are available for subsequent incidents.

Every call and radio message is automatically recorded at the time. When the CCC know that there is no emergency, this recorded information can be used as evidence and people making false alarm calls can be prosecuted. Hoax calls can mean that fire engines mobilised to such incidents can reduce availability and response times for real emergency situations.

Find out more information and statistics by viewing our page on hoax calls.

You can view a list of incidents that we have attended recently on our news desk

The following table provides an overview of key incidents responded to by the Fire and Rescue Service.  

Type of Incident

16/17

Fires

1295

Accidental dwelling fires

256

Accidental non-domestic fires

130

Accidental vehicle fires

175

Chimney fires

155

Other accidental fire rural

139

Other accidental fire urban

169

Wild fires

53

Special service calls

2081

Road traffic collisions (attended by fire and rescue service only)

362

Flooding

88

Rescue or evacuation from water

8

Medical incident - co-responder

819

Medical incident - first responder

50

Animal assistance incidents

82

Carbon monoxide (CO)

26

Other human rescues

301

Hazardous materials incident

28

False alarms

1778

Malicious false alarms

51

 

For more detailed information and additional statistics, view the Risk Based Evidence Profile.