Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Holiday and Accommodation Bookings in Cornwall and The Isles of Scilly Guidance for Consumers and Businesses during the COVID-19 Restrictions

The COVID19 pandemic has affected the tourism industry in Cornwall.

Many people from across the UK were looking forward to holidays or mini breaks to the area this year. Travel restrictions and closures resulted in these booking cancellations or postponement.

Continue reading

Cornwall Council’s Trading Standards Team received enquiries from consumers and businesses. Trying to understand what this means for their bookings, deposits or other payments.

The advice pages linked below attempt to:

  • Provide further clarification on the legal position.
  • The practical considerations that consumers and businesses may need to consider
  • Along with some links to other useful information.

Advice for Business

Advice for Consumers