Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

The Buy with Confidence guarantee

Our guarantee to you

Once a business has been approved by Buy with Confidence, our Trading Standards service continues to monitor their continued commitment to the Buy With Confidence terms and conditions and ethos of the scheme through a number of methods.

Continue reading

We monitor our intelligence databases and will engage with a member business if we note any enquiries of concern; we work with our members to make sure they understand the legal requirements placed upon them by UK law and we provide advice and guidance on how to be compliant through training events, newsletters, guidance notes, re-audits and other open source information.

All of our members are subject to customer feedback - whether they provide a feedback card or customers leave feedback online via the Rate a Business webpage, we scrutinise each piece of feedback a business receives and will take appropriate action if any problems become apparent. Please note feedback is only published on this site if the customer gives their permission and leaves us their details (however this personal information is not made public) – this helps us to ensure that the feedback a business receives is genuine and verifiable.

Businesses are also subject to re-audit. Each business can expect to be re-visited by a Trading Standards Officer during the life of their membership; this may be routine, at the businesses request or in response to any concerns we may have about the business or a particular business sector.

We have high expectations of our members and want to protect the reputation of our brand; we work with our businesses through a number of engagement methods including member training, social media, networking events, newsletters, surveys and more to make sure that we are helping each other to continue the success of Buy With Confidence.

Whilst we make every effort to ensure that members comply with the law we cannot guarantee that their work will never give rise to a complaint – please read about the scheme’s limitations.