Building Control and ESconsult Privacy Policy

Cornwall Council Building Control takes your privacy seriously.

This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

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Any questions regarding this policy should be sent by email to:- buildingcontrol@cornwall.gov.uk  or in writing to

Building Control,
Cornwall Council,
Pydar House,
Pydar Street,
Truro
Cornwall
TR1 1XU 

Tel. 01872 224792

The Data Controller for all the information you provide on this form is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY.  Data Protection Registration Number: Z1745294

We obtain information during the course of your visit to our website, for example, when you book an inspection, make a Building Regulations application, or make an ESconsult application. We also collect information via email, post and telephone when you:- book inspections, make Building Regulations and ESconsult applications, submit “Do I need Building Regulations” enquiries, request quotations for our services, register for and book CPD and training events, request information, enter the LABC awards, or ask to receive or subscribe to newsletters and documents from Cornwall Council or LABC.

We need to keep a record of your contact details in order to correspond with you to deliver our services and to discharge our duties under the Building Act 1984, the Building Regulations and allied legislation. We also use your details to: - store quotations, store “Do I need Building Regulations” enquiries, make you aware of and offer ESconsult products, distribute technical information and briefings on changes to the Building Regulations, invitations to technical events, CPD and learning, roadshows, research, case studies, enable entries and give dates for the LABC Awards and give access to LABC’s products and service registration schemes.

The personal information we collect will include your name, company details, address, email address phone number.

We ask you to register if you want ongoing updates, information on technical developments as they occur, invitations and event details. 

We will only use your personal information to:

  • Administer your account, i.e. set it up, make sure it is accurate and get back to you from time to time to ensure your details are current and that you wish to continue.
  • Fulfil our promises to provide a service or information.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to services or products you have told us you’re interested in and any new or comparable services that are similar and relevant.
  • Promote the use of our services.
  • Assist with your entries into the LABC awards competition or awards event.
  • Process payments and refunds. This includes sending you email, invoices, receipts, statements, alerting you if we need a different or up-to-date credit card. Send you system alert messages. For example, we may let you know about temporary or permanent changes to our services, like planned outages, version updates, releases, abuse warnings, and changes to our privacy policy.
  • Communicate with you about your account and provide customer support.
  • Ensure compliance with our terms and conditions and applicable law.
  • Protect the rights and safety of our staff members and third parties, as well as our own.
  • Meet legal requirements such as complying with contracts, court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
  • Provide information to representatives and advisors, such as legal attorneys and accountants, to help us comply with legal, accounting, or security requirements.

Work in conjunction with Building Regulations applications may include consultation with South West Water for sewer related enquiries and the Chief Fire Officer at Cornwall Council for fire regulation purposes. 

Cornwall Council Building Control is a member of the LABC network of local authorities in England and Wales. LABC members deliver building control and organise training, events and awards locally and nationally. Therefore, Cornwall Council Building Control shares customer information with the LABC to enable delivery.

Cornwall Council Building Control, via LABC also works with specialist organisations for the local delivery of specialist technical services to customers e.g. testing, training partners, event organisers, product and supply chain specialists, exhibition producers, specialist research companies, educational qualification providers, professional institutions, government departments and local government.

Cornwall Council Building Control or LABC does not sell data to any third party and will only share some data when it is relevant in the ways described above.

In some cases, the third party eg the LABC or another local authority Building Control service will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. Occasionally, third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment pages, your transaction is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Our website includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites they become the Data Controller and your information is governed by their Privacy Policy. 

Your data will be held within Cornwall Council’s secure network and premises. Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice.

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we may notify you by email (sent to the email address specified in your account) or by means of a notice on our website or your account prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Your personal information belongs to you and you have the right to:

  • be informed of how we will process it
  • request a copy of what we hold about you and in commonly used electronic format if you wish (if you provided this to us electronically for automated processing, we will return it in the same way)
  • have it amended if it’s incorrect or incomplete
  • have it deleted (where we do not have a legal requirement to retain it)
  • withdraw your consent if you no longer wish us to process
  • restrict how we process it
  • object to us using it for marketing or research purposes
  • object to us using it in relation to a legal task or in the exercise of an official authority
  • request that a person reviews an automated decision where it has had an adverse effect on you

For statutory functions we will keep your details on file for 15 years from date of completion or closure of the file.

For all other purposes we will keep your details on file for 2 years. At that point the records will be refreshed and further consent sought.

If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact: Data Protection Officer, Assurance, Cornwall Council County Hall, Truro, TR1 3AY, Tel: 01872 326424 Email: dpo@cornwall.gov.uk 

We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right.  However,  if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office Tel No. 0303 123 1113 https://ico.org.uk/concerns/