Test and Trace Support Payments - Information for parents and guardians

Please read our information on how we are supporting residents and businesses, as well as information on affected services.


From 8 March 2021, The Test and Trace Support Payment scheme (TTSP) is being extended. It is extended to parents and guardians who:

  • are not legally required to self-isolate, but
  • who need to take time off work to look after a child or young person who is self-isolating

To be eligible for the payment you must meet all the criteria below:

  • You are the parent or guardian of a child or young person in the same household. You need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • You are employed or self-employed.
  • You cannot work from home while undertaking caring responsibilities and will lose income as a result.
  • you meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or for a discretionary payment. You can check the criteria here: Test and Trace Support Payments Scheme
  • Your child or young person:
    • is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHCP)) and normally attends an education or childcare setting.
    • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting. This is because they have been identified as a close contact of someone who has tested positive for COVID-19

Your child or young person must have been told to self-isolate on or after 8 March 2021. Applications can be backdated to this point. You will be eligible for the payment if you meet all the other eligibility criteria (for the main scheme or the discretionary scheme).

You can make one application per household for the child or young person’s self-isolation period.

You can make your claim up to six weeks (42 days) after your child or young person’s first day of self-isolation. For example, if your child or young person was told to self-isolate on 8 March, you must apply by 19 April. Cornwall council cannot accept retrospective applications after the 42-day cut-off.

You will need to provide either:

  • your child’s eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate.

    OR

  • a communication from your child or young person’s education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive.

    OR

  • a screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App.

Apply for a support payment

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