Penmount Crematorium continuously strives to provide a caring and quality service to meet the expectations of the bereaved.

However, if you are unhappy with the standard of service you have received and wish to make a complaint please:

The Bereavement Services Manager
Penmount Crematorium
Newquay Road,
Truro, TR4 9AA

  • Email -
  • Fax - 01872 223634
  • Letter - to above address
  • Telephone - 01872 272871
  • Personal visit to reception during office hours, 9.00 a.m. - 5.00 p.m., Monday to Friday

Or you can complete the Complaint form in the Complaint, Comments and Compliments booklet provided in reception, the Book of Remembrance room, and the chapel waiting rooms.