Essential maintenance will be taking place on a number of online systems on Sunday 24 June between 10am and 5pm. This may lead to some parts of the website being unavailable at times. Apologies for any inconvenience caused.

Discretionary housing payments

Essential maintenance will be taking place on a number of online systems on Sunday 24 June between 10am and 5pm. This may lead to some parts of the website being unavailable at times. Apologies for any inconvenience caused.

Discretionary housing payments are for people who are receiving housing benefit payments that are less than their rent payments and need help to cover the shortfall. 

There is a limited amount of money available for discretionary housing payments. 

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You can find out more in our Discretionary Financial Assistance Policy.

Due to essential maintenance this form will be unavailable Sunday 24 June 10:30am-16:30pm. Please accept our apologies for any inconvenience that this may cause. 


Apply for discretionary housing payment


We’ll look at the details from this form together with the details you provided when applying for benefit.  It’s important that you give as much information as you can to help us make a decision.  We’ll write and tell you what we decide. 

If you get discretionary housing payments, we’ll expect you to work with us to find long term solutions to your financial situation.

The most we can give you is the difference between your housing benefit and your eligible rent charge.

Discretionary housing payments can’t be used to cover rent arrears or services that aren’t eligible for housing benefit (for example, water rates, heating, meals) – even if they’re included in your rent.

Discretionary housing payments depend on your circumstances and how long these are likely to last.  Awards are normally made for a number of weeks.  You can apply again at the end of the award if you need to.

Discretionary housing payments are not benefit and you can’t appeal against our decision.  However, you can ask us to look at the decision again.

Write to us giving your reasons for asking us to review our decision.  This needs to be within one month of the date on our letter to you telling you about our decision.  If your request is later than this, include the reasons for the delay in your letter.