Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Adult Social Care Provider Update 9 April

I spoke today with Cllr Rob Rotchell who is Cornwall Council’s Cabinet Member and Portfolio Holder for Adult Care.  Cllr Rotchell is tireless in promoting the sector and continues to do all he can to make sure care workers receive support and recognition they deserve.

He asked me to relay the following message: “I'd like to say a massive thank you to Cornwall's dedicated care workers who, every single day, do an amazing job of caring for elderly and vulnerable residents across the region. Thank you for all that you do, especially in these difficult times.”

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I was relieved to be informed late last night that there was a successful PPE delivery, albeit smaller than we would wish, but at least supplies are coming through.  

We are all in this together, and as we go into the Easter long weekend, I am very grateful for your continued commitment, absolute dedication and relentless hard work to keep supporting those who need our care. Thank you.

I am delighted to be able to advise that we have received a delivery of Personal Protective Equipment (PPE) via the Local Resilience Forum which is now being distributed.  Initial deliveries are for providers currently caring for people who have been confirmed as or are symptomatic of Covid-19.

Our aim is to get a delivery to everyone that hasn’t already received sufficient PPE and we anticipate this supply should last until next Tuesday.

Deliveries may need to be made at weekends as well as outside of usual business hours.  If you haven't already done so, please nominate your out of hours delivery location.  You can do this by emailing with 'PPE delivery address' into the subject line for reference.

We (Cornwall Council and KCCG) have jointly sought authority from NHS England and the Devon and Cornwall Police to support Adults with learning disabilities and autism to have a specific exception to the COVID 19 exercise and stay home guidance.  This is to support adults with learning disabilities and autism.

A letter has been agreed and issued today. Due to the complex nature and specific needs of adults with learning disabilities and autism, they may at times require support outside of their home environments more than once a day. A copy of the letter will be held on the Council website and is also being widely distributed to stakeholders.

>As part of Cornwall's 'discharge to assess' response to Covid-19 the Council has been working with the local hospitality sector to develop additional locations which allow people to be discharged from hospital quickly and safely.

>While someone would usually be discharged home but is waiting for an assessment or a package of care, they may be supported from one of the hotel locations.

We currently have capacity for 30 people in Newquay and 24 people in Redruth. Other sites in East and West Cornwall are being considered.

The hotels will be fully staffed with trained care and ancillary staff, to ensure people have access to appropriate support. Referrals will be managed by the multi-agency Bed Bureau.

Please consider using the NHS 111 direct NHS access line if you have a health concern about a resident outside of GP hours.

NHS Cornwall 111 * 6 poster

The Council continues to support providers with alternative supply routes for PPE.

Ability to fulfil requests made to the Council is subject to the right stock being available. At the moment we too are struggling to obtain surgical masks for shielded individuals.  Please use the water repellent masks until new supplies are sourced.

Emergency supplies of PPE should only be requested from the Council after the following routes have been exhausted: 

  1. Ordered from your normal supplier and been unsuccessful
  2. Contacted the Supply Disruption Service on 0800 915 9964 or and been unsuccessful;
  3. Notified  the CCG  ( of the failure and sent evidence of the failure.

The National Supply Disruption Responseservice requires the number of Covid-19 patients being treated (confirmed and suspected) to enable an order to be processed. 

In the event that you are unable to secure supplies via the three routes described above, please contact either 01872 323590 or  

PPE supplies are to be used in accordance with the latest version of the local Public Health guidance. 

PPE is necessary if:

  • Any member of a household you are visiting has symptoms of Covid 19 and you are in close personal contact with any household members (providing direct care or within 2 metres).
  • Any member of the household is undergoing shielding.

PPE should also be worn in a care or residential setting if:

  • You are providing direct resident care (within 2 metres) and someone in the care setting is a possible or confirmed Covid 19 case
  • People falling into the extremely vulnerable (also referred to as 'shielding') group include:

    1. Solid organ transplant recipients.
    2. People with specific cancers - who are at any stage of their treatment
      • people with cancer who are undergoing active chemotherapy
      • people with lung cancer who are undergoing radical radiotherapy
      • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma
      • people having immunotherapy or other continuing antibody treatments for cancer
      • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
      • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
    3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
    4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
    5. People on immunosuppression therapies sufficient to significantly increase risk of infection.
    Women who are pregnant with significant heart disease, congenital or acquired.

The latest information from the Council’s website which is being constantly updated.