It is your responsibility to keep your details up to date, including your address. Please notify us of any changes no later than 28 days before your current card expires. This will avoid delays to the renewal process. Unfortunately, you cannot renew your bus pass at the library.
Renew your disabled bus pass
You can renew your bus pass online. You need the following information before you start your application:
- Evidence of Address
- Evidence of Eligibility
- National Insurance Number
- Valid email address - only one email address per bus pass
- Head and shoulders photograph of good quality. Please note, we accept photographs from mobile devices such as 'Selfies'
Renew your disabled bus pass online
Or you can download and complete the application form and either send it to us:
- by email at concessionaryfares@cornwall.gov.uk
- in the post using the address below
- or hand it in to your local library
Please remember to submit all required, in date, evidence so we can process your application. Please do not send original documents.
Renew your senior bus pass
From 1st May 2024 we will no longer automatically renew senior bus passes.
We will continue to automatically renew any Senior Passes that have been used within the last 12 months of the expiry date. We will not automatically renew any passes that haven’t been used, instead residents would need to request a new card by contacting concessionaryfares@cornwall.gov.uk
We will send your new pass to the postal address we hold for you so its important you notify us of any change of address.
