Keeping your bus pass details up to date

If you have a National Concessionary Bus Pass it is important to notify us if your details change. Any correspondence about your pass will be sent to the last known details we hold about you.

Who should I notify if I move house?

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If you are moving to another address in Cornwall, please send one proof of your new address to the address on this page. We will need to know your name, date of birth and previous address so that we can identify your record. We accept any of the following as a proof of address:

  • Bank Statement
  • NHS Medical Card
  • Benefit book / letter
  • Council tax bill
  • Photo driving licence
  • Optical / medical prescription counterfoil
  • Utility bill

If you are moving to an address out of Cornwall, please return your bus pass to us using the address on this page and tell us that you are moving. You will be able to apply for a new bus pass in your new district/county. You cannot continue to use a Cornwall-issued card if you are no longer a resident in Cornwall.

If you have changed your name and wish for a pass to be issued in your new name before your current pass expires, please call us to make a payment of £10 by debit or credit card. You will also need to supply us proof of your new name e.g copy of deed poll certificate, copy of marriage certificate. Documents can be scanned and mailed to concessionaryfares@cornwall.gov.uk.

Alternatively please post photocopied documents to the address on this page.

If you do not immediately require a replacement pass in your new name you will need to supply us proof of your new name e.g copy of deed poll certificate, copy of marriage certificate. Documents can be scanned and mailed to concessionaryfares@cornwall.gov.uk. Alternatively please post photocopied documents to the address on this page. A new pass will be issued when your current pass expires.

The pass can be returned in the post to Concessionary Fares, PO Box 676 Truro TR1 9EQ, or you can let us know by phone on 0300 1234 222 or email concessionaryfares@cornwall.gov.uk.