LIFELINE independent living

What is the Cornwall Housing Independent Living Service?

The Cornwall Housing Independent Living Service is a 24 hour service providing an instant response at the touch of a button. The service provides a home safety and personal security system that enables people to live independently within their own homes. This is achieved through the clever combination of a 24 hour telephone link to the monitoring centre through your Lifeline home unit.

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We also offer additional services in the form of Fall Detectors (linked to Lifeline), Wireless Smoke Alarms (linked to Lifeline) and key safes.

  • Instant response – our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
  • Personal service – friendly and dignified service
  • Complete reassurance – 24 hour link to the monitoring centre

The service involves the provision of a telephone link 24 hours a day between your home and the monitoring centre. All that is required is a telephone line and an electrical power point*. Should you press your pendant, or the button on the Lifeline, a message is sent to the monitoring centre where trained operators take the most appropriate action, whether it be contacting a family member, neighbour, doctor or the emergency services.

The system can be used at any time of the day or night, 365 days a year. Whatever the reason, if you hear a sound in the middle of the night, if you have an accident or incident in the home or suffer from a medical emergency the operator will arrange help as quickly as possible. The operator is also there to provide friendly support with a reassuring voice to alleviate any distress or to put your mind at rest.

You can find details of costs, key features and more information on our 'How the service can help you?' page.

  Customer Feedback survey

Additional services and products