LIFELINE additional services

Additional services and products

We have introduced a new range of products to our Lifeline services.

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  1. Fall detector
  2. Smoke alarm
  3. Key safe 

Fall Detector

Our fall detector is a bit like a pendant but can also detect if the wearer has fallen, and automatically sends a call to the lifeline centre.

The detector can be worn on a neck cord, as a brooch or on a belt clip. It is small and discreet but designed to be user friendly and suitable for all types of people.

Other features include:

  • Adjustable sensitivity – three different levels to suit the needs of the individual
  • Light and sound alerts to show that the detector has registered a fall
  • Not worn alert – can be programmed to detect non movement for 3, 5 or 7 days and notifies the call centre
  • Cancellation button – user can cancel if activated by mistake and this reduces the number of false calls
  • Water resistant – can be used in the shower
  • Auto low battery warnings and long life replaceable battery

The fall detector works alongside our current lifeline units and is charged at a weekly fee of £2.50 plus VAT in addition to the usual lifeline charges.

Wireless Smoke Alarm

Unlike normal smoke alarms our wireless device raises two alarms – one by the familiar high pitched beep, and also by sending a signal to the lifeline unit to alert the call centre of the possible risk of fire.

The process is automatic and immediate; the risks to life and property are reduced.

The device includes the following features:

  • One battery – powers both the detector and radio transmission
  • Auto low battery warning, and battery life expectancy of 10 years
  • Accredited to EN14604:2009 – the latest standard for smoke detectors

Why is it needed?

  • Fire poses one of the most serious threats to people and home and its effects are devastating
  • Homes equipped with smoke detectors continue to discover fires more rapidly than those without.
  • Installing wireless smoke detectors is a simple and straightforward method of providing a monitored fire detection system in the home.

This device also works alongside our current lifeline equipment, and can provide added reassurance to users and their families for an additional £1.50 a week plus VAT.

Key Safe

The Supra C500 Key Safe that we can provide was designed after extensive consultation with users.

It is the only mechanical key safe to have Police approval for being tested on outside walls. This approval is recognised leading home insurance companies.

Why should I have a key safe?

One of the main benefits to our customers is the reassurance of knowing that emergency assistance can arrive with you without any harm to your property or even to yourself in trying to reach the door. This also means that you can receive help as quickly as possible without needing to force entry (which can often prove expensive) or waiting for someone with a key to arrive.

Key safes are far more secure than leaving a spare key under the mat or on a piece of string through the letterbox, for example.

We are pleased to announce that we are now able to offer and install this as part of our independent living service. The price is an additional £1 per week.

For more information, or to book an installation of any of these products please contact one of our dedicated team members using the contact details displayed on this page.