Tenant involvement

You can help us to improve services and neighbourhoods.

We have worked with our tenants’ forum to create an agreement with Cornwall Council and Cornwall Housing. The agreement is called a Compact, this details how we involve tenants in decisions about their homes and services.

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We involve a wide variety of our tenants through formal activities like the Complaints Appeals Panel, Tenant Led Scrutiny Panel or Tenants’ Forum or through informal activities like surveys and community events.

Read the Tenant Participation and Engagement Strategy

Get involved

There are lots of ways our tenants can get involved with us.  You can choose how much or how little you want to do, from answering questions in a survey to becoming a tenant representative for your community.

There are many way in which you can become involved to improve your local community. Being motivated to get involved can help and inspire others and create a better living environment for all.

How can I help?

Litter picks - You can ask for our help to arrange a litter pick,this is a great event for all ages. This does not have to take more than a couple of hours of your time. It helps clean up the environment, encourages everyone to be responsible around rubbish and brings people together.

Cornwall Housing can help by providing equipment, bin bags and refreshments. Please contact us for more information.

Estate monitors - We need estate monitors to help make sure that the grass cutting in the local area is of an agreed standard. Could you help with this? This won’t take much of your time; you simply fill in a short survey about the standard of the grass cutting and send the form back to us. We can visit you in your home or at a local community centre. We will talk you through everything that is involved.

Forming a Tenants and Residents Association - If you would like to be part of a more proactive group in your community and have people who would like to take on committee roles, we can advise you on how to form a Tenants and Residents group. If you want to apply for community grants or have a community project idea, a constituted group could be for you.

You could also become a member of the Cornwall Housing’s Tenants’ Forum.

Public Meetings - If you feel that there are lots of issues in your community we could help you arrange a public meeting. We talk to you first and then can make sure relevant people are invited to your public meeting. For example: Police, Local Councillors, and Cornwall Housing.

Neighbourhood gatherings - Do you feel that your neighbourhood needs a bit of social interaction or just a bit of fun? You could create and organise events with help that can bring your community closer together.

Area representative - Want to be a spokesperson for where you live? Become an area representative We provide you with information about what this role is and is not. We will also ballot local residents to make sure that they support you as an area representative. You can become a member of the Cornwall Housing Tenants’ Forum and keep local residents updated with a short newsletter once a year.

Would you like to help improve the services that we provide to our customers? Some activities will only take a little bit of your time. The difference that you will make is ensuring that all our customers are receiving a good service standard from Cornwall Housing.

Estate monitors/communal cleaning - If you live in a block of flats and pay a service charge for the landings and stair wells to be cleaned, you can monitor the cleaning service that you receive. It won’t take much of your time and we would come and visit you and talk through what you will need to know. You would fill out a satisfaction form when the cleaning has been completed and send it back to us at Cornwall Housing.

Attending focus groups - We sometimes run focus groups to get a wide range of views on a particular part of our service. They normally last about one and a half hours and we provide refreshments and a shopping voucher as a thank you.

Becoming a member of My Opinion Matters (MOM) - If you don’t have much time or have mobility problems, this might be for you. We will send you a survey to complete at least twice a year about our services. Alternatively, we may phone you to ask for your opinon. Being involved in My Opinion Matters can make a difference to the service you receive from Cornwall Housing. 

Mystery Shoppers – Mystery shoppers are tenants who help us check our customer care levels by ringing our staff with test enquiries.  Training will be given for this role and periodically you will be asked to mystery shop one of services.

Tenant Led Scrutiny Panel – Cornwall Housing customers on the Scrutiny Panel take an independent look at our services/performances.  We hold awareness sessions for anyone wanting to join the Scrutiny Panel.

Complaints Appeals Panel – Tenants on the Panel receive training to enable them to hold a stage 3 complaint hearing, with support from Cornwall Housing officers - Learn more about the Appeals Panel.

Tenants’ Forum – Since January 2015 all Cornwall Housing tenants have been represented by a single tenant’s forum.  The Tenants’ Forum meets monthly in Bodmin to discuss housing policies, monitor services and keep up to date with the wider housing review.

H - Health

O - Online access and training

M - Money management

E - Employment and work experience

Our HOME project is for people who need some support accessing information or health services, or for people who want to know how and where they can access a computer or computer training. It’s also for people who are in debt and don’t know who to contact for support. It is for people who want more information about getting into work, training or accessing an apprenticeship. We offer one to one support and sign post you to the different organisations that we work with across Cornwall.

Sometimes we arrange employment and training events bringing partners together to provide the best support available to you to help to get onto a training course, or back to work.

If you would like to find out more about getting involved, please call the Engagement Team on 0300 1234 161.