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Paying your rent

Tenants of Cornwall Housing and garages can pay their rent in the following ways:

  • Direct debit - the easiest way to pay, simply complete and return a direct debit mandate form below and we will do the rest.  If you want to discuss this option in more detail, please contact one of our team members using the contacts details on the right.
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East Cornwall (former Landlord Services tenants)
Download an electronic copy of the East Cornwall direct debit mandate.

Mid Cornwall (former Carrick Housing)
Download an electronic copy of the Mid Cornwall (former Carrick) direct debit mandate.

  • Post office - pay your rent at any post office in the country with your rent payment card
  • Paypoint - you can use your payment card at any shop displaying the Paypoint logo
  • By phone - call us on 0300 1234 161 between 8.30am and 5 pm using your debit or credit card. Please have your account reference to hand when using this method.
  • In person - Pay by cash, cheque or debit/credit card at designated council offices and One Stop Shops
  • allpay Payment - a payment method which allows you to pay your rent anytime, anywhere

It is important that you pay your rent on time.  If you do not pay your rent in line with your tenancy conditions you run the risk of losing your home.

Paying Your Rent is Important

What should I do if I can’t pay my rent?

If you are unable to pay your rent, for any reason you should:

  • Contact your Rent Management Officer Immediately on 0300 1234 161
  • If you think you might be entitled to housing benefit, contact Cornwall Council on 0300 1234 121 to make an application 
  • Keep your Rent Management Officer up to date with information about your housing benefit claim and financial circumstances
  • Seek independent advice on debts, money management & rent arrears from agencies like from the Citizens Advice Bureau on 03444 99 41 88 or the National Debt Line on 0808 808 4000
  • Do not ignore the problem, it will not go away!

The way that we collect rent and arrears, follows a specific structure that aims to maximise rent collection, but also to ensure that our tenant’s individual circumstances influence that process. 

If you do not pay your rent on time, you will be in arrears and we will have to take action to recover those arrears.  In brief, we will take the following actions:

  • Write to you to detailing how much your rent arrears amount to and ask for payment or to contact your Rent Management Officer to make a payment agreement.
  • If arrears continue, you will be contacted by an officer of the Rent Management Team to discuss your arrears and a way forward.  This could be a telephone call or a visit to your home.
  • If arrears continue, we will write to you again detailing how much your rent arrears amount to and ask for payment or to contact your Rent Management Officer to make a payment agreement. This is a final warning; the letter will explain that a Notice of Seeking Possession will be served if rent arrears continue.
  • Failure to contact or rectify the arrears will result in your Rent Management Officer personally serving a Notice of Seeking Possession on your home.  This is the first step to taking you to court.
  • Continued withholding of payments will result in a possession claim being made. The court will order you to pay costs of £250 minimum as well as the rent arrears you owe.
  • If you fail to pay after the court hearing, you may have to leave your home. If you move out while you have rent arrears, you will still have to pay the money that you owe!

Please remember, you will always be given the chance to pay the arrears that you owe.  If you stay in touch with your Rent Management Officer we will try to provide you with the support that you need to resolve the issues you have and help you to sustain your tenancy and keep your home.

Further information is available in the Tenant Handbook or the leaflet Paying your rent - information and advice.

Housing

Cornwall Housing Ltd,
Higher Trenant Road,
Wadebridge,
Cornwall,
PL27 6TW

0300 1234 161

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07941 712 712