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Council housing

Changes to opening hours and phone options

From 1st August our opening hours and phone options will change. Our reception and telephone lines will be open from 09:00 to 17:00, Monday – Friday.


Calls taken during this period will be handled by our in-house team.  Instead of hearing six options you will be asked to select one of the four options below:

  • If you know the name of the person, team or extension you wish to speak to press 1.
  • If you are calling regarding benefits press 2.
  • If you are calling about a repair press 3.
  • For all other enquiries press 4.

If you have an out-of-hours emergency your call will be answered by an operator who will direct your call to the right team.

For all housing enquiries please call 0300 1234 161.

Want a smaller or larger home?

In this section of the website you can find out what Cornwall Housing can do for you:

Cornwall has 23 One Stop shops and each one has a wide range of information available and friendly staff who can answer many questions about council services including housing. 

Most One Stop shops have free internet access to the council’s website and other public service websites and they can take payments for council services including housing and garage rent.

Benefit and housing specialists visit a number of One Stop Shops regularly. 

Find your nearest One Stop Shop


Cornwall Housing Ltd,
Higher Trenant Road,
PL27 6TW

0300 1234 161

Text SMS
07941 712 712