Food Premises, Products or Poisoning Complaints

We get many thousands of calls or messages each year regarding complaints relating to food business or premises, food products or alleged food poisoning.

To determine the nature of your concerns in relation to these issues, we will need you to supply us with the relevant information below.

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Typical examples of an issue with a food premises that should be reported to us would include:

  • Dirty premises
  • Build up of waste or rubbish
  • Pest activity, for example mice or rats
  • Issues with staff handling food etc

Please complete the form with as much information as you can, so we can determine the type of follow up action required.

Report an issue with a food premises

If you have been ill as a result, then please fill in the food poisoning form.

If there was a specific issue with the food that didn’t result in illness or harm then the food product form should be used.

Typical examples of food product complaints include:

  • Foreign objects in the food
  • Mould growth
  • Naturally occurring substances such as leaves, sticks, stones or kernels
  • Chemical contamination for example cleaning chemicals, grease from maintenance or fly spray
  • Food sold past its ‘Use by date’ (not ‘Best Before date’).

We understand that finding something in your food is unpleasant, most cases are dealt with by consumers taking the product directly back to the premises from which is was purchased for further investigation.  

You should note that we are unable to assist consumers with civil claims for compensation, for this you will need to take independent legal advice.

Once you have surrendered the food to us, we will deal with the matter based on the principles of wider public health risk and proportionality. 

Please complete the form with as much information as you can, so we can determine the type of follow up action required.

Report a food complaint

We recommend in all instances that you report your illness to your G.P and that you provide a stool sample to them so that it can be tested to determine what could have caused your illness.  Without this the investigation that can be carried out by our Food Safety Officers is limited.

You may need to give a food history of up to 5 days prior to becoming ill in order to assist with any investigation.

Please let us know if other people you have eaten with have also been ill, or if you work in an occupation in which you have contact with food, or vulnerable people,  i.e. children under 5 years of age, the elderly, or the immunocompromised.  

Please complete the form with as much information as you can, so we can determine the type of follow up action required.

Report an alleged food poisoning