Accessing Early Help for Children and Families in Cornwall

Children’s community health and social care services 

What is Early Help?

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Early Help includes help provided in both early childhood and early in the development of a problem. Early Help is available to children and young people of all ages from pre-birth up to the age of 18, and up to the age of 25 where young people have special educational needs or disability.

Vision for Early Help

Early Help in Cornwall aims to ensure that services to support children, young people and their parents are there when they need them. Early Help is about identifying problems at an early stage and providing purposeful and effective help as soon as possible once they have been identified, working with families to solve those problems before they get worse.

What is the Early Help Hub?

The Early Help Hub is the single point of contact for council and community health Early Help services for children in Cornwall. It provides information, advice and guidance, as well as access to Early Help services.

The team within the Hub consists of a team of professionals with a variety of skills and backgrounds including education, health and the council.

The Early Help Hub Offer

How will the Hub respond to Requests for Help?

  • A Request for Help form is completed and submitted to the Hub.
  • A contact worker will carry out additional checks against a range of systems to ensure we are as informed as we can be about the Request.
  • In most cases, the Request will be passed to a professional children’s services worker who will explore it further to make a recommended a response. These may include:
    • Assignment to a health or council locality team to provide an Early Help service
    • Provision of information, advice and guidance.
    • Additional information gathering and screening by specialist clinical teams
  • The recommendation is reviewed and signed off by the Hub Manager where appropriate.
  • Parents, family members, young people, professionals and members of the public can also ring the Hub to seek advice and support on Early Help services.

Services available through the Early Help Hub:

Contacting the Early Help Hub

For advice and consultation, please call 01872 322277. The Hub is open Monday to Thursday, 8.45am to 5.15pm and 8.45am to 4.45pm on Fridays. To make a Request for Help, you can complete the relevant Request for Help form and send it to earlyhelphub@cornwall.gov.uk .

Cornwall Council takes matters of data protection very seriously and is currently developing an on-line secure form through which Requests for Early Help can be made. In the meantime, if the information you are submitting is very sensitive and you have concerns about sending it via email, please contact cyber-safety@cornwall.gov.uk where other channels may be discussed and offered to you.

The Family Information Service (FIS) can be contacted for general information on services for children and families in Cornwall, including all Ofsted registered childcare providers. Contact details for FIS are telephone 0800 587 8191.

If you are worried that a child is at risk of harm, please contact the Multi-Agency Referral Unit (MARU) on 0300 1231 116.

Referral Forms

  • Early Help Hub - this form should be used for Health Visiting (over 2 years), School Nursing, Family Support, Targeted Youth Support, Parenting Support, Video Interaction Guidance and Early Years Inclusion Service - or if you are unsure which Early Help service is required