Bulky waste collection terms and conditions

To use our Bulky Waste collection service you must agree to the terms and conditions set out by Cornwall Council.

The following list summarizes the terms and conditions:

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  • Items must be placed outside of your property for collection by 7.00am, at or as close as possible to your general waste collection point.
  • Items must be left in a way not to obstruct the highway and, in the case of fridges or freezers, so animals and children cannot climb inside.
  • You do not have to be at home when the contractor collects
  • Waste must be accessible to contractors, as they will not enter your house or associated building to collect the items unless arranged prior to your collection day.
  • The contractor will not dismantle, disconnect or empty any bulky household items prior to being removed.
  • Any items that are still connected, fixed to walls, or containing food etc., will be left and no refund will be given for this.
  • Only the item type and item numbers stated at the time of booking will be collected.
  • If you wish to edit or cancel your collection, please contact the Council by 12.00pm on the last working day before your collection is due, either by visiting a One Stop Shop or by telephoning our Contact Centre on 0300 1234 141.
  • Cancellations received after this time will not be eligible for a refund.
  • Please note that there may be a charge for adding or changing items on your collection booking.
  • By requesting a bulky waste collection you are agreeing to Cornwall Council passing on your contact details to our contractor, SITA, in order to make the collection.

For the full Terms and Conditions for this Service please access the following link: Bulky waste collection - full terms and conditions