What to do in an emergency
Last updated: 31/01/2013
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Before an emergency happens, it's good idea to be
This page contains information to help you know what to do in an
emergency situation. It covers information on fire survival guidance, planning for a
flood and how to prepare for severe weather but also critical
information on the event of dialling 999 in an emergency (found
If you need to contact the emergency services, dial 999 and ask
the operator for the service you require.
All 999 calls are free of charge.
In the event of dialling 999
- Stay calm and speak slowly and clearly
- Give the emergency operator your name and address.
When the operator connects you to the relevant emergency
service, you will be asked the address of the incident and details
of what is happening.
At this stage the caller will be given advice on what to
- Ensure you listen to what information the telephone operator is
- If there is a fire and the caller is in immediate danger, for
example if there is a fire in the building where they are making
the call, they will be asked to leave the premises. If this is not
possible, they will be given appropriate fire survival guidance.
- If the call is a chimney
fire, if there is no danger to the caller, they may be asked to
close windows and doors to the room of the fire to reduce draughts
and place a fire guard in front of the grate.
- If the call is for a road traffic collision or other similar
incident, other emergency services will be advised and details of
any injuries may be taken so that they can be passed to the
The information you give over the telephone is vital
so that relevant emergency service can get to you as soon as
It will help if you try to find out as many details about the
address of the incident as you can before you call. If you're not
sure, the Control Room Operator will help you to pinpoint your
Cornwall Fire and Rescue Service