Services for Carers
Last updated: 10/12/2013
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This section outlines a number of services which carers may find
useful. For information on services to suit your individual needs,
contact the Cornwall Carers Service on
Following an assessment from Adult Care, Health and Wellbeing,
the person you care for may be entitled to a personal budget. This
is a sum of money given to them by Adult Care, Health and
Wellbeing so they can buy their own support services to meet
their assessed needs. Personal budgets give people more choice and
flexibility to purchase exactly the services they need, at a time
to suit them.
People use their personal budgets in a number of different ways,
including employing a personal assistant, organising practical help
in the home, or taking part in an activity. Personal budgets must
be spent on meeting an assessed eligible social care need.
For more information and an initial assessment, contact Adult
Care, Health and Wellbeing on 0300 1234 131,
or go to our personal budgets page.
Carer’s personal budget
Through completion of a carer assessment, carers may be able to access a
personal budget for themselves. This means they may be able to
access some money which will enable them to remain in their caring
role for longer. This budget can be paid to carers through a direct
payment, and can be paid in one lump sum, or through smaller more
regular amounts. The payment of a carer’s personal budget is not
considered as income for welfare benefit and tax purposes.
The amount of money allocated in a carer’s personal budget will
depend on the needs and outcomes identified during the carer's
Your local Jobcentre Plus office offers help and advice for
carers wishing to enter or return to employment. Advice on benefits
for carers, and the person they support, is also available.
There are Jobcentre Plus offices in Helston, Penryn, Penzance,
Truro, St Austell, Bodmin, Bude, Launceston, Liskeard, Newquay and
Redruth. To contact your local office, call 0845 604
Emergency communication systems
Cornwall Council’s Lifeline Service enables the person you
look after to communicate with staff manning a central alarm system
24/7. The system is available for a small charge, and in some
cases, financial help may be available. For further
information, contact 01872 224521.
Age UK also run an Aid
Call Scheme - a personal alarm scheme for older people, and can be
contacted on 01872 266388.
Carers emergency card scheme
If you worry about what would happen to the person you care for
if you were unable to be there in an emergency, this scheme could
help. Together with the person you care for, you make a contingency
plan, and then register it with Cornwall Lifeline. They will make
sure the plan is put into place when it is needed. For further
information, please contact 01872 324363.
Safe Places Scheme
Places scheme helps people with a learning disability in
Cornwall deal with any incident that takes place whilst they are
out and about in their local community. Stickers are issued to
establishments that sign up to the scheme, and people with a
learning disability have a card with emergency contact details on
it. Staff at the safe place will assist anyone with a card who goes
to them for help. For more information, contact 01872
Cornwall has 10 Changing Places toilet facilities which
are specially designed for people with disabilities, and include an
adult sized changing bench, and hoist system.
Disabled person’s parking badge
At a small cost, Cornwall Council can supply a ‘blue badge’ to
people who are registered blind or have limited mobility. This
allows disabled people to park closer to their destinations,
whether they are a driver or passenger. For further information,
please contact 0300 1234 121 (option 4), or go to
Family Information Service (FIS)
Run by Cornwall Council, FIS provides up-to-date information,
assistance and advice on services for children and families in
Cornwall, including childcare, breakfast and after school clubs,
children’s centres, toy libraries, parent and toddler groups, and
holiday activities. Contact 0800 5878 191, email
firstname.lastname@example.org or look at the
Cornwall Community Directory
There are many services in Cornwall that carers may find useful,
including adult speech and language therapy, the Continence
Promotion Service, Macmillan nurses and the Cornwall Stroke
Service. For more information about these services and more,
you can visit the Cornwall Community
Directory, where you can access health and social care services
and events in Cornwall.
The directory includes:
- Jobcentre Plus offices - offering help and advice for carers
wishing to enter or return to employment and advice on benefits for
carers and the person they support.
- Health Services - providing a wide range of community and
hospital-based services for people with health conditions,
including people with mental ill health, learning and physical
disabilities and dementia, contact details for the Community Mental
Health Teams, the Adult Learning Disability Service and the Memory
- Meals at home - delivering fresh or frozen meals to people at
- Day services - if the person you care for has a personal
budget, they can use it for day-time activities, for example at a
Back to Services for adult carers leaflet.