Repairing flood damage? Don’t be a victim twice
Last updated: 27/11/2012
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Cornwall Council Trading Standards are urging
those whose homes have been affected by the floods to beware of
rogue traders and cowboy builders looking to exploit the damage and
devastation caused by the recent floods across the county.
Previous floods in the UK have attracted
doorsteps fraudsters offering a range of flood recovery services
and other assistance including tree chopping, garden clearance,
guttering, tarmacing and roof cleaning. The results are always in
poor quality work, disappearing cash deposits and charging for work
Cornwall Trading Standards urge people to be
on their guard at this difficult time and to follow five simple
steps to avoid being caught out:
- Never deal with anyone who turns up at your door without an
- Ask for identification and get comprehensive contact details. A
mobile telephone number is not good enough!
- Always make sure you get a written quote for any work to be
carried out including written cancellation rights.
- Only pay after the work has been satisfactorily completed
- Check your chosen trader is approved by your insurance
Nigel Strick, Fair Trading Manager said “We
are worried that some of the more unscrupulous traders may try and
take advantage of the victims of the recent flooding in Cornwall.
We want to remind people to be careful with whom they contract with
for their flood repairs. This is an upsetting time for all those
who have suffered damage to their homes, and we don’t want anyone
to be taken advantage of whilst in this vulnerable state.”
Councillor Lance Kennedy, Cornwall Council
portfolio holder for Community Safety, Public Protection and Waste
Management, said "There are unfortunately people who prey on the
misfortunes of others, don't become a victim of these cowboy con
men. Make your own appointments with reputable tradesmen - if you
didn't call them then don't use them. Genuine trades people will
welcome your asking for references and identification, check them
For further advice on choosing a reputable
tradesman or for help with consumer disputes contact
Citizens Advice Consumer Services on 08454 040506.
Story posted 27 November 2012