Single person discount review
Last updated: 20/02/2013
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CAPITA working in association with Cornwall Council
Cornwall Council is undertaking a review of customers
currently in receipt of a single person discount on their Council
More than 70,000 customers will be included and all current
entitlements will be checked and verified with the aim of ensuring
those who are not entitled to a discount do not receive it.
The Council is using CAPITA, an external organisation, to carry
out the review on its behalf. Data will be securely transferred
between Cornwall Council and CAPITA, who will be working closely
with Equifax, (a credit reference agency) to compare details of
properties where single person discount is being claimed against
information held on other databases, to check if there appears to
be more than one adult living at any address.
All personal data will be processed securely and in compliance
with the principles of the Data Protection Act 1998.
Where information shows there may be more than one adult living
at an address, a letter and form will be issued to the customer, to
allow them to provide details of all residents in their household.
If the details returned confirm that more than one adult is
resident at the property the discount will, if appropriate, be
stopped and a new Council Tax bill will be issued.
Customers will be required to pay back any money due from the
date they were no longer entitled to the discount.
Where checks show more than one adult living at an address but
that information is disputed by the person claiming the discount
there will be further investigation activity as required.
Report a change in your circumstances
If you want to report a change in your circumstances regarding
Council Tax, you can do it now by calling Cornwall Council Council
tax Service on: 0300 1234 171.
More information about how to report a change in your circumstances
visit our revenue section change of circumstances.
Report benefit fraud
If you suspect someone is committing council tax fraud or any
other benefit fraud you can report it anonymously by calling the
fraud hotline number: 0800 731 6125.