National Concession Bus Pass
Last updated: 18/11/2013
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The National Bus Concession enables eligible residents of
Cornwall (people of eligible age and eligible disabled people) to
travel on local buses during off-peak times anywhere in
What is the National Bus Concession?
Off peak hours are 9.30am until 11pm Monday-Friday and all
day at weekends and Bank Holidays.
Outside of these times you will be required to pay the standard
fare for the journey you are making.
These amendments which were brought in on 1 January 2011 bring
Cornwall into line with the national scheme rules. Cornwall Council
regrets the need for this change which is due to the need to make
substantial savings in line with national requirements.
However if you show your Concessionary bus pass on any First
buses in Cornwall before 9.30am or after 11pm you will only pay a
maximum of £1.80 (single). For more information please visit the
First group website.
Where can the pass be used?
The pass can be used on all local bus services in England (not
Northern Ireland, Scotland, Wales or the Isle of Man).
The pass can be used to obtain a discounted ticket on the Park
for Truro park and ride service. This discounted ticket will
be charged at £1 per person for travel after 9.30am Monday to
Friday or all day Saturday. (Standard fares apply before
9.30am Mon to Fri)
How is the pass used?
The pass must be shown to the driver at the beginning of the
journey and the destination given. (This information is
required for scheme administration.)
Who is eligible for a pass?
Residents of Cornwall who are of eligible age or have certain
disabilities who belong to one of the categories below:
Broadly speaking, the categories are as follows but further
information on what evidence is required can be found on our
Eligible Categories and Criteria page.
A. People who are blind or partially
B. People who are profoundly or severely
C. People who are without speech
D. People who have a disability, or have suffered an
injury, which has a substantial and long term adverse effect
on their ability to walk
E. People without arms, or who have long term loss of
use of both arms
F. People who have a learning disability
G. People who would be refused a driving licence on
medical grounds under Section 92 of the Road Traffic Act 1988
(except on the grounds of persistent misuse of drugs or
H. People of eligible age (please
note: this is no longer when you turn 60)
Which pass should I apply for if I am of eligible age and
If you are of pensionable age and disabled you may apply for
either an older person's bus pass (blue stripe) or a disabled
pass (orange stripe). Both cards entitle the holder to the
Older person's bus
person's bus pass
How to obtain a pass
Fill in and sign an application form and take it, along
with the appropriate evidence of eligibility/age and proof of
address, to your local library . These
application forms are also available in the libraries and one stop
Our staff will register your evidence, take your photograph
and submit the application for processing. You can register for an
older persons pass 30 days before your eligible date. New
applications we aim to resolve within four weeks of receipt of all
Library applications for bus passes can be made between 10am
until 12 noon and 2pm until 4pm during library opening hours, not
between 12 noon and 2pm or on Saturdays unless by prior
arrangement. Appointments for lunchtimes and Saturdays can be
booked in person at the library or by telephoning 0300 1234
What evidence do I need to obtain a pass?
You will need to complete an application form for either an
older persons pass or one for people with certain disabilities and
show two proofs of your address. You will also need to
provide proof of your eligibility/age (please read below).
Proof of address
(bring two of the
- Bank statement
- NHS medical card
- Benefit book / letter
- Council tax bill
- Photo driving licence
- Optical / medical prescription counterfoil
- Utility bill
Proof of eligibility
(bring one item from the category under which
you are applying) Please make sure you have supplied the correct
evidence as per the criteria otherwise your evidence will be
returned and this will delay the process.
Please visit our Eligible Categories page or download the
criteria for bus pass
Who should I notify if I move house?
If you are moving to another address in Cornwall, please send
one proof of your new address to the address on the righthand side
of the screen. This will enable us to update our records.
If you are moving out of Cornwall, please return your bus pass
to us using the above address and tell us that you are
moving. You will be able to apply for a new bus pass in your
new host district/county.
If I lose or break my pass, what should I do?
If you lose or break your pass you should send a cheque or
postal order for £7 made payable to Cornwall
Council to the above address with a note containing your
name, address and date of birth.
If you have moved since your card was issued, you should include
one item of proof of your new address from the list above.
We will endeavour to issue replacement passes within 10 working
days. Replacement passes cannot be issued at the
library; they can only be applied for by post from
the County Hall address above.
If my pass has been stolen, what should I do?
To report your pass stolen, please call 0300 1234 222 with your
crime reference number and ask for Concessionary Fares. Please
note: Lost property numbers obtained from the Police are not
accepted (e.g. B23546)
My bus pass is due to expire soon, how do I renew it?
If you hold a disabled bus pass,
approximately 4 weeks before your bus pass is due to expire
you will receive a renewal pack in the post inviting you to renew
your bus pass and containing all the information you need to do
If you hold an older persons pass you will
automatically receive a new pass in the post
approximately 7-14 days before your old one expires.
You cannot renew your bus pass at libraries or one stop
shops. Please remember to notify the Assessment Team as soon
as possible if you have moved house or changed your name since
applying for your first bus pass.
How to complain about the National Bus Concession
If you have cause for complaint, we will be most keen to resolve
the issue. You may contact us at:
Threemilestone Industrial Estate
PO Box 676
Tel. 0300 1234 222
We will reply within 5 working days of receipt of your
Concessionary Travel - Data Protection Fair Processing
The information you provide on your application form
will be held by Cornwall Council and used for the purpose of
processing your application. Cornwall Council is under a duty to
protect the public funds it administers, and to this end may use
the information you have provided on this form for the prevention
and detection of fraud. It may also share this information with
other bodies responsible for auditing or administering public funds
for these purposes.
In accordance with Cornwall Council's Record Retention Policy,
the information you provide will be retained for five years, after
which period it will be destroyed in a secure manner. All personal
information held by Cornwall Council is held safely in a
Frequently Asked Questions