Last updated: 18/12/2013
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We aim to ensure that this website can be used as
effectively and easily as possible by all users.
We are working with the
RNIB to audit the site and have made changes based on their
Our site is currently 1 of only 6 authorities that are tested by
an independent benchmark service, that is Web Accessibility Initiative
level 2 (AA) in Qtr 3 2010.
The Web Accessibility
Initiative website has more information on
The website is designed to be used by all browsers. If you are
having problems using a specific browser, please contact us at
Blind and partially sighted users can obtain information on
viewing pdf documents by visiting the Adobe access
PDF documents can be converted back into webpages (HTML) or
text, by using the Adobe web based conversion tool. Please note
this may not work for all PDF documents, depending on their
A Microsoft Word document
viewer can be downloaded if you do not have Microsoft Word
on your computer.
website explains the many ways you can change your browser,
computer, keyboard and mouse settings to make the web more
accessible for you.
The My Web My Way pages on
the BBC website have some useful information about accessing
Changing text size
You can alter the text size by choosing the 'view' in the
- Internet Explorer: View - Text Size - alter as required.
- Firefox: View - Zoom - alter as required
- Opera: View - Zoom - alter as required.
You can also alter the colours used on webpages:
- Internet Explorer: - tools - internet options - colours
- Firefox: tools - options - content - colours
- Opera: tools - preferences - web pages
Translation and interpretation
Documents published by Cornwall Council can
be produced in a variety of formats on request. These
formats can include audio tape, Braille, large print, easy
read, alternative language, alternative document type (e.g. Word,
pdf), face to face meeting, telephone call).
Please read our translation, interpretation and formatting page
for more information.
We follow Plain English guidelines to
try and make the content of the website as clear as possible.
By using a content management system, we have enabled all
departments of the council to maintain their own areas of the
website. Once pages have been edited they are submitted to the
web team to be checked for accessibility, technical, plain
english and other aspects including spelling and grammar, image
sizes, page length and meta data.
In addition, the web team also needs to make sure that the
content is relevant and displayed in the correct way so that pages
within the website are consistent.
If you have had any problems at all using our website for any
reason, please contact us and let us know. We will then
look into the problem and try to make the necessary