Council tax - how to pay
Last updated: 09/08/2013
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You can choose to pay your council tax in a way that suits
The easiest, most convenient, and cost efficient method of
paying your council tax for us and you is by Direct
You are now able to set up and amend a
Direct Debit online by using Cornwall Councils online self
service area. You will need your council tax reference number (from
your bill), along with your bank account number and bank sort code
to set your Direct Debit up. Alternatively please call 0300 1234
171 and have your council tax reference number and bank details to
There are several advantages of Direct Debit over other payment
- Payments can be spread over 10 or 12 months and you can choose
a payment date of either 1st or 15th of each
- Time is saved (there is no need to write and post
- Queues are avoided.
- No more worries about forgetting to pay.
- No need to worry about carrying cash.
- No need to update the payment instruction each time the amount
or date changes.
- Easy to cancel.
- You will always remain in control and will always have advance
notice of any change to the amount to be debited.
- You have a money back guarantee with the Direct Debit Guarantee
The Direct Debit Guarantee
This guarantee is offered by all Banks and Building Societies
that take part in the Direct Debit Scheme. The efficiency and
security of the scheme is monitored and protected by your own
If the amounts to be paid or the payment date changes, Cornwall
Council will notify you 10 working days in advance of your account
being debited or as otherwise agreed.
If an error is made by Cornwall Council or your Bank/Building
Society, you are guaranteed a full and immediate refund from your
branch of the amount paid.
You can cancel a Direct Debit at any time by contacting Cornwall
Council on 0300 1234 171, or sending an email
to email@example.com, or
by contacting your Bank/Building Society who will in turn inform
Cornwall Council of your cancellation.
Debit/Credit Card: Online
You can also make payments online, 24 hours a day, 7 days a
week. Simply go to the
Online Council Tax Payment system and fill in the
information required. There is no extra charge to pay by credit
Debit/Credit Card: by phone
You can make payment using a debit/credit card
over the phone by ringing Cornwall Council on 0300 1234 200. You
will need to supply your card details and your Council Tax
account reference number. There is no extra charge to pay by
You can make payments at the Post Office. Please take your bill
with you when making your payment.
It should be noted that payments made using this method may take
several days to reach us and this should therefore be taken into
account when making payment through the post office system.
At your local office
You can pay by credit/debit card at certain Cornwall Council
shops or by cheque using the box provided. Cash payments can
also be made at certain Cornwall Council offices. Please contact
the Customer Services section for details of which offices accept
Make cheques and postal money orders payable to Cornwall
Council. Please write your account reference on the back and send
it to the Revenues section at the address on the front of your
A receipt will only be issued if you send a stamped addressed
envelope with your payment.
Please do not send bank notes and/or coins by post.
You can ask your bank to set up a standing order to Cornwall
Bank account reference - 57125236
Sort code - 60-21-37
Please make sure you ask your bank to quote your Council Tax
reference number with all payments. It should be noted that
payments made using this method may take several days to reach us
and this should therefore be taken into account.
Our Self Service pages give you instant on line access
to manage and view your council tax account
- See full details of your account
- How your charges are worked out
- Check your discounts and allowances
- See when your payments are due
- View bills and letters we send to you (paperless
- Set up a Direct Debit or make a payment
- Notify the Council you are moving
Please follow this link for more information about Self Service and
how to get enrolled,
For further details about these payment methods or your Council
Tax balance please contact the Revenues section using the address
shown on your bill or by using the contact details on the top right
of this page.
This service is currently unavailable; we are aware of the issue and are investigating. Please accept our apologies for this interruption in service.