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Listening and Learning: Compliments, comments and complaints

Cornwall Council provides services to everyone in Cornwall and we want to make it as easy as possible for you to let us know your views. Through listening and learning we will improve the quality of the services we provide and encourage good practice by our staff.

Helping you to contact us


We want to make sure that everyone can contact and communicate with us. Please let us know if you would like help in making your views known. If appropriate, staff will also direct customers to organisations that may be able to help them.

We want to hear from you if…

  • You have a suggestion on how we might improve services
  • You would like to compliment us on a job well done
  • We have fallen short of your expectations
  • We have fallen short of the standards we set ourselves in dealing with your complaints.
  • Complete the online feedback form
  • In person by calling into our one stop shops and many of our offices during working hours.
  • By telephone:  0300 1234 100
  • By email:  comments@cornwall.gov.uk
  • By post:

Compliments, comments and complaintsCornwall CouncilNew County HallTreyew RoadTruroTR1 3AY

If you are making a complaint that relates to services provided by Children, Schools and Families or Adult Care and Support.please click on the appropriate link.

Read our Listening and Learning Policy

Read our Listening and Learning leaflet


Compliments, Comments and Complaints

Cornwall Council
County Hall
Treyew Road

0300 1234 100