Residents survey 2017

The Council has recently carried out a Residents' Survey

The survey was carried out on our behalf by Marketing Means, an independent research company, which was selected by competitive tender.

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The survey was sent to over 30,000 households across Cornwall, selected at random, and asked questions about Cornwall Council and the services we provide.

With a new Council just elected, the survey asked the people it was sent to - what is important to them and their community about the place where they live and what they think about the Council, the services we provide and if we represent value for money.

The survey was sent to more households this year to ensure we captured a broad range of views.

What people tell us in the survey will influence what we prioritise, both in our budget plans for the next four years and as we create a longer term vision for Cornwall.

We used previous residents’ survey results in 2014 and 2016 to set targets in the areas that you said need improving. In last year's survey the top three things that residents thought needed improving were: roads, houses and jobs.

Under the Council's proposed Medium Term Financial Plan (MTFP) around £700 million will be invested in capital schemes over the next five years, the majority of which will be used to support housing, transport and economic development schemes. This will include:

  • £150 million for housing, with a total of £43 million being spent by the Council on providing affordable homes for local people
  • £140 million on maintaining Cornwall’s roads an
  • £93 million on improving rail links and public transport.

Over the next few months we will also be providing other opportunities for everyone to shape our proposals and we will be listening to what our residents, businesses and partners tell us to help make sure our plans reflect the needs of Cornwall now and in the future.

You can read about other ways you can have your say on Council business and decisions on our Have your say page which also has details of our current and previous consultations.

You can read more information about the residents' survey below.

I have been sent the residents' survey - what do I need to do?

If you have been sent the residents' survey, we need just one person at your address to fill it in, and this can be anyone who is aged 16 or above.

Please follow the instructions in the letter and either complete the questionnaire enclosed with your letter and send it back in the envelope provided or complete it online using the unique code in your letter.

Who will the survey come from?

The survey is being carried out on our behalf by Marketing Means, an independent research company. The letter will have Cornwall Council's logo and address on it and will be from Adam Paynter, Leader of Cornwall Council.

How have people been selected to receive the survey?

We need replies from a wide cross section of people so that we get a representative view across Cornwall as a whole; therefore the survey is being sent to 27,000 households across Cornwall, that have been selected at random.

Will my personal details be safe?

Your survey answers and personal details will be treated in the strictest confidence and used for research purposes only. We will not pass them on to any other organisation. It will not be possible for any individual person or address to be identified from the survey findings or in the results that will be published this autumn.

How can I get help completing the survey?

If you would like assistance in completing the questionnaire or would like the information in another format or language, please call the Marketing Means helpline on Freephone number 0800 849 4019.

I have questions about the survey - who can help?

If you have any questions or concerns about the survey, please email: or phone: 0300 1234 100.

I want to check if the survey I have been sent is from the Council - who can help?

If you have been sent a survey and are not sure if it is real or a scam, please email: or phone: 0300 1234 100.

The survey is being carried out on our behalf by Marketing Means, an independent research company.

I have a question about a Council service - who can I contact?

If you have a query or question that isn't about the residents' survey, but is about a Council matter or service, you can find information about how to contact the Council and our services on our Contact the Council page.

You can read about previous residents' surveys and our stakeholder survey below.

The Council has previously undertaken two Residents' Surveys in 2014 and 2016. Both surveys were undertaken on behalf of the Council by an independent research company, Marketing Means, who randomly selected households from the Council's electoral register.

Read more about previous Residents' Surveys

The Council is also currently undertaking a second Stakeholder Survey.
View the full results of Cornwall Council’s 2016 Stakeholder Survey