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Due to some essential maintenance a number of online services will be unavailable from Friday 18 April 8am until Sunday 20 April at 9pm. Unavailable services include; School admissions, Online planning register, library account and catalogue, council tax and benefits system, mapping, building control forms, job applications, my area page, payments and leisure bookings. We apologise for any inconvenience caused.

How to pay your council tax

You can choose to pay your council tax in a way that suits you:

Direct Debit

The easiest, most convenient, and cost efficient method of paying your council tax for us and you is by Direct Debit. 

You are now able to set up and amend a Direct Debit online by using Cornwall Councils online self service area. You will need your council tax reference number (from your bill), along with your bank account number and bank sort code to set your Direct Debit up. Alternatively please call 0300 1234 171 and have your council tax reference number and bank details to hand.

There are several advantages of Direct Debit over other payment methods: 

  • Payments can be spread over 10 or 12 months and you can choose a payment date of either 1st or 15th of each month.  
  • Time is saved (there is no need to write and post cheques). 
  • Queues are avoided. 
  • No more worries about forgetting to pay. 
  • No need to worry about carrying cash. 
  • No need to update the payment instruction each time the amount or date changes.
  • Easy to cancel.
  • You will always remain in control and will always have advance notice of any change to the amount to be debited.
  • You have a money back guarantee with the Direct Debit Guarantee Scheme.

The Direct Debit Guarantee

This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by your own Bank/Building Society.

If the amounts to be paid or the payment date changes, Cornwall Council will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by Cornwall Council or your Bank/Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by contacting Cornwall Council on 0300 1234 171, or sending an email to revenues@cornwall.gov.uk, or by contacting your Bank/Building Society who will in turn inform Cornwall Council of your cancellation.

Debit/Credit Card: Online

You can also make payments online, 24 hours a day, 7 days a week. Simply go to the Online Council Tax Payment system and fill in the information required. Please note that from the 1 April 2014 there is a handling fee of 1.74% for payments made by credit card.  This is to help cover the charge paid to credit card companies each time a card is used and the council does not make a profit from the handling fee.

Debit/Credit Card: by phone

You can make payment using a debit/credit card over the phone by ringing Cornwall Council on 0300 1234 200. You will need to supply your card details and your Council Tax account reference number.  Please note that from the 1 April 2014 there is a handling fee of 1.74% for payments made by credit card.  This is to help cover the charge paid to credit card companies each time a card is used and the council does not make a profit from thsi handling fee.

Post Office

You can make payments at the Post Office. Please take your bill with you when making your payment.

It should be noted that payments made using this method may take several days to reach us and this should therefore be taken into account when making payment through the post office system.

At your local office

You can pay by credit/debit card at certain Cornwall Council one stop shops or by cheque using the box provided. Cash payments can also be made at certain Cornwall Council offices. Please contact the Customer Services section for details of which offices accept cash payments.  Please note that from the 1 April 2014 there is a handling fee of 1.74% for payments made by credit card.  This is to help cover the charge paid to credit card companies each time a card is used and the council does not make a profit from thsi handling fee.

By post

Make cheques and postal money orders payable to Cornwall Council. Please write your account reference on the back and send it to the Revenues section at the address on the front of your bill.

A receipt will only be issued if you send a stamped addressed envelope with your payment.

Please do not send bank notes and/or coins by post.

Standing order

You can ask your bank to set up a standing order to Cornwall Council.

Bank account reference - 57125236
Sort code - 60-21-37

Please make sure you ask your bank to quote your Council Tax reference number with all payments. It should be noted that payments made using this method may take several days to reach us and this should therefore be taken into account.

Self Service

Our Self Service pages give you instant on line access to manage and view your council tax account.  Please note that from the 1 April 2014 there is a handling fee of 1.74% for payments made by credit card.  This is to help cover the charge paid to credit card companies each time a card is used and the council does not make a profit from thsi handling fee.

  • See full details of your account
  • How your charges are worked out
  • Check your discounts and allowances
  • See when your payments are due
  • View bills and letters we send to you (paperless e-billing)
  • Set up a Direct Debit or make a payment
  • Notify the Council you are moving

Please follow this link for more information about Self Service and how to get enrolled

Further details

For further details about these payment methods or your Council Tax balance please contact the Revenues section using the address shown on your bill or by using the contact details on the top right of this page.