Residents encouraged to take part in survey to rate rubbish and recycling collection and street and beach cleaning

Cornwall Council is asking residents to complete a short survey to give their views on their household rubbish and recycling service, and on street and beach cleaning.

The survey, conducted by Biffa on behalf of Cornwall Council, runs until 31 October and can be found on the recycling page of the Council’s website.

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The survey asks for views on:

  • Rubbish collections
  • Recycling collections
  • Garden waste collection
  • Beach cleaning
  • Street cleaning

Sue James, the Council’s Cabinet Member for Environment and Public Protection, said: “It takes about 10 minutes to complete the survey. We are keen to hear from as many residents as possible as this is a universal service.  We need to keep up to date with what people think of the services we provide and this is your latest opportunity to have your say.  What you tell us will help us ensure the services we deliver are effective and that we continue to make improvements where needed.”

According to the last customer survey carried out in 2016, 94% of Cornwall residents said they were satisfied with their non-recyclable waste collection, with 97% satisfied with the reliability of the collection. 91% said they were satisfied with their recycling collection service, and of those who used the garden waste collection scheme, 98% were satisfied.

Cornwall’s award-winning beaches also scored well, with 89% saying they were satisfied with the standard of beach cleaning. When asked about street cleaning services in their local town or city centre, 85% said they were satisfied with the service, with the highest reason for dissatisfaction being litter caused by birds and animals attacking bins and bags.

Nigel Carr, Biffa’s Cornwall general manager, added: “It’s always very useful to know how residents feel about their waste and cleansing services. Their opinions help the Council and Biffa to consider and make any necessary improvements.”

Story posted 03 October 2017