Residents asked for views on their rubbish and recycling services and the beach and street cleaning service

Cornwall Council is asking residents to give their views on their household rubbish and recycling service by completing a customer satisfaction survey. 

The survey, conducted by Biffa Group on behalf of Cornwall Council, should take about 10 minutes to complete and asks for views on:

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  • Rubbish collection
  • Recycling collections
  • Garden waste
  • Beach cleaning
  • Street cleaning

Joyce Duffin, the Council’s Cabinet Member for Housing and Environment said “We are always keen to hear what our residents think of the services we provide.  The opinions of our residents are important to help us ensure the services we deliver are effective and that we can continue to make improvements where needed.”

Nigel Carr, Biffa’s Cornwall general manager, added “It’s always very useful to know how residents feel about their waste and cleansing services. Their opinions help the Council and Biffa to consider and make any necessary improvements.”

According to the 2015 customer survey conducted by Cory Environmental, 95% of Cornwall residents said they were satisfied with their non-recyclable waste collection service, an increase of 5% on 2014. Furthermore 92% said they were satisfied with their recycling collection service, up 11% on 2014. Of those who used the garden waste collection scheme, 97% were satisfied. 

Cornwall’s award winning beaches also scored highly with 88% saying they were satisfied with the cleansing service. This includes all beaches, not just those cleaned by the Council’s contractor. When asked about street cleansing services in their local town or city centre, 88% said they were satisfied with the service.

Story posted: 12 October 2016