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St Austell One Stop Shop

Opening hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed


Upcoming Bank Holidays 2015 -  We will be closed on the following dates:

  • Monday 4 May - Early May bank holiday
  • Monday 25 May - Spring bank holiday
  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Speak to a duty building control officer (if not available in person then they can be contacted via the dedicated phone line)
  • Receive information on building control extended services (SAP, EPC and SBEM, air pressure testing)
  • Pick up planning or building control application forms
  • Drop in a planning or building control application

During normal opening hours


We no longer have specialist advisors at the St Austell One Stop Shop.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages or email benefits@cornwall.gov.uk or call 0300 1234 121.  


During normal opening hours

Computer Lessons

Libraries run Beginners Computer Classes. Download our leaflet Need help getting online? or ask in your local library or One Stop Shop or call free on 0800 032 2345.

Cornwall Carers Service - Drop-in session

On the last Tuesday of every month, Cornwall Carers Service are here to answer questions and offer information about help and support available to carers.

Citizens Advice Bureau (CAB)

The CAB is now only open for drop in on a Wednesday morning between 10am-noon.  The number to phone for appointments outside of the drop in session is 03444 994188.

Stonham Byan

Every Monday from 10am-noon (no need to book an appointment just drop in)

Stonham Byan Cornwall County-Wide Housing Related Information/Advice Line 01209 719182 or 07710709527 (Lines open 9am-noon Mon-Fri) Email: stonhambyan@homegroup.org.uk

Public Access PC


Rubbish and recycling

We have a small amount of stock of recycling sacks and boxes available from this One Stop Shop.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks

Free customer parking is available at this One Stop Shop.

St Austell One Stop Shop

39 Penwinnick Road
St Austell
PL25 5DR

0300 1234 100

In an emergency, access to this building outside normal opening hours is controlled by Kestrel: 01209 313125