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St Austell One Stop Shop


39 Penwinnick Road, St Austell, PL25 5DR.


To contact us, please use the contact details on the right.

Monday to Friday: 9am to 5pm

Upcoming Bank Holidays, we will be closed on:

Friday 18 April - Good FridayMonday 21 April - Easter MondayMonday 5 May - Early May bank holidayMonday 26 May -Spring bank holiday

  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Speak to a duty building control officer (if not available in person then they can be contacted via the dedicated phone line)
  • Receive information on building control extended services (SAP, EPC & SBEM, air pressure testing)
  • Pick up planning or building control application forms
  • Drop in a planning or building control application

The following and further information on planning and building control 

  • Pre application advice
  • Do I need planning permission or building regulations?
  • Access to historic planning applications (online at www.cornwall.gov.uk under ‘view or comment on a planning application)
  • Planning enforcement register and case progress can be viewed online at www.cornwall.gov.uk under ‘'view or comment on a planning application'

During normal opening hours


During normal opening hours


During normal opening hours

Computer Lessons

Libraries run Beginners Computer Classes in select Libraries, we can also help you get online download our leaflet or just ask in your local library or One Stop Shop or call free on 0800 032 2345.

Citizens Advice Bureau (CAB)

The CAB is now only open for drop in on a Wednesday morning between 10:00am-12noon.  The number to phone for appointments outside of the drop in session is 08444 994188.

Stonham Byam

Every Monday from 10am to 1pm

Public Access PC


Waste Management Containment

A stock of recycling sacks and recycling boxes are available from this One Stop Shop. 

Seagull Proof Sacks now available at a cost of £3.50. Each sack will hold 3 refuse sacks

Free customer parking is available at this One Stop Shop

General Enquiries

0300 1234 100