St Austell One Stop Shop

Opening hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
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  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Speak to a duty building control officer (if not available in person then they can be contacted via the dedicated phone line)
  • Receive information on building control extended services (SAP, EPC and SBEM, air pressure testing)
  • Pick up planning or building control application forms
  • Drop in a planning or building control application

Cash, cheque and card payments are taken during normal opening hours.

You can use the links below to make an online payment:

Council tax

Council Tax advisors from 9am-5pm Monday, Wednesday, Thursday, Friday.


We no longer have specialist advisors at the St Austell One Stop Shop.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages or email or call 0300 1234 121.  


By appointment only please phone 0300 1234 161

Computer Lessons

Libraries run Beginners Computer Classes. Download our leaflet Need help getting online? or ask in your local library or One Stop Shop or call free on 0800 032 2345.

Cornwall Carers Service - Drop-in session

On the last Tuesday of every month, Cornwall Carers Service are here to answer questions and offer information about help and support available to carers.

Citizens Advice Cornwall

Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone for appointments outside of the drop in session is 03444 111444.

Stonham Byan

Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 01209 719182 (Lines open 9am-noon Mon-Fri) Email:

Public Access PC


Rubbish and recycling

We have a small amount of stock of recycling sacks and boxes available from this One Stop Shop.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks

The Royal British Legion 

A representative from Royal British Legion will be here on the first Thursday of each Month between 10am-12noon.   Information, advice and guidance for serving members of the Armed Forces, Reservists, veterans and their families.

Free customer parking is available at this One Stop Shop.

Council Tax advisors from 9am-5pm Monday, Wednesday, Thursday, Friday.