Changes to one stop shops

Our one stop shops have joined up with libraries in Bodmin, Bude, Camelford, Fowey, Hayle, Launceston, Looe, Redruth, Saltash, St Ives and Torpoint as part of a strategy to offer more council services in one place. This page answers some of the questions you may have about the changes.

Why are you moving some one stop shops into libraries?

Continue reading

Reduced Government funding means we have to save £170m over the next four years. We are aiming to achieve this while still keeping our library infrastructure intact.

Bringing some one stop shops and libraries together will allow us to make savings while offering face to face services in all the towns that currently have them.

It will also mean that customers will be able to access more services from a single site. Some one stop shops already successfully share premises with libraries, so we already know that this works well.

You can find out more about the background to the changes in the Communities Overview and Scrutiny Committee report from 14 July 2011.

In some cases there isn’t room to offer both library and one stop shop services at the same site, and in some of these areas the services are already located nearby each other.

Some of the very established one stop shops will also remain in their current locations.

Yes, you will still be able to make payments for council services.

Our aspiration is that the quality of service will be retained, but the range of services offered at individual sites may change.

We are working with our partners and will still be offering access to these services, although the day or time of their visits may change.  We will post details of these on the individual library pages as soon they are available.

Yes, you can telephone us or visit our website.

These are just a few of the things you can do via the website: