One Stop Shops

We've made changes to some of our One Stop Shops which are now known as Information Services. Some of our Information Services have moved in to the local library, making it easier to access more council services from a single site.

Our Information Services bring information on Council services closer to where you live, including information on library services, housing, benefits, council tax, disabled parking badges and refuse and recycling.

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We can offer advice on how to get information about applying for Council services online. Information Services can take payments for council services and most Information Services have free internet access to the Council's website and other public service websites.

You can find out the address and opening hours of your nearest Information Service (One Stop Shop) by entering your postcode into My Local Area, or select one from the menu.

The changes to our  are part of Cornwall Council’s library and information services devolution programme which is helping councils and communities take over local ownership, management and control of services and assets, at a time of unprecedented budget challenges for local government. 

Callington Town Council now hosts a new Cornwall Council Information Service in the Town Hall as part of the devolution programme; The new Information Service replaces the previous one stop shop service. The new free self-service facilities include two computers for accessing Cornwall Council services online, a phone to contact Council services, and a post box for mail for Council services.

Staff in all our libraries and information services have been trained to identify exceptions, such as extreme vulnerability, and will also signpost to other organisations to ensure those who need additional help receive it.

Advice is available by phone from the Assessment Team on 0300 1234 121 or via the website

This approach will support the wider council requirement of saving £2 million over the next four years through encouraging customers to access services via the Council’s website or contact centre.