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Visit Cornwall Record Office

You are welcome to visit the Record Office to consult the documents in our care. There are no restrictions on who can use the Record Office (although young children may get bored). There is no charge to use the service, but it is advisable to make an appointment.

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With the exception of our monthly Collections Weeks, when we are closed to the public, we are open:

  • Tuesday 9am – 4:30pm
  • Wednesday 9am – 4:30pm
  • Thursday 9am – 4:30pm
  • Friday 9am – 4:30pm
  • One Saturday per month 10am - 1pm (please check the calendar below)

The morning session runs from 9am-1pm and the afternoon session from 1pm-4.30pm.

Our collections weeks are the first full calendar week of each month. Please use the link below for further details on the 2014 opening hours.

If you have any enquires during our Collections Weeks please email cro@cornwall.gov.uk or for bookings, telephone 01872 323127.

We will be closely monitoring the impact of the new pattern on users and the service.

For further information about the consultation summary that took place during September 2011 and the proposed new hours, please see the link below. Thank you to everyone who responded.

Appointments should be made in advance of a visit to the Record Office. They can be for a morning, afternoon or all day session. We recommend pre-ordering the documents you would like to consult.  To make an appointment and pre-order documents please contact the record office using the details on the right. If possible, please allow up to two weeks notice (especially in the summer months) in order to avoid disappointment.

You can order your documents in advance by email, letter or telephone. Please provide us with the full references for the documents you would like to use.  You can use the online catalogues to find the reference.  You can order up to five items and we would appreciate at least two working days notice so that we can have the items you need ready for you.

In some instances we may consider producing more items but this will be at the Duty Archivist’s discretion and we would require at least five working days notice.

Please tell us if you can’t visit us as planned so that your documents can be replaced in the strongrooms.

You can order original records from the strongroom throughout the day until one hour before the searchroom closes.  The first production run in the morning leaves at 9:15, and then every half an hour until 12.15.  The afternoon collections begin at 13:30 until an hour before closing.  The documents usually take 20-30 minutes to arrive (this can vary).

Please use the document request slips available in the searchroom.  

Use one ticket for each item you would like to see.

Write the full document reference, the date, your name and your ticket number on each slip. 

Write the full document reference, the date, your name and your ticket number on each slip. 

Order only three items at a time.

We will hand out the documents one at a time.

We aim to produce all documents ordered with a full and correct reference within 30 minutes of the advertised time of the production run. However, when the searchroom is busy we might not be able to produce your documents as quickly as we would like so we would ask you to be patient in these circumstances.  We may also ask you to prioritise your requests. We will keep you informed of any problems or delays with your requests throughout your visit.

Situated in Truro, Cornwall Record Office lies in the grounds of the Old County Hall site and is clearly marked by signs stating 'Cornwall Record Office' and 'County Records'.

The building is constructed on one level for easy access and toilets and a seating area are available in the foyer. There are no refreshments available at the Record Office, but a supermarket and café are located very near by.

Wheelchair access tables are available in the searchroom but please contact us before your visit to ensure maximum assistance.

From the West (Penzance/Camborne Direction, A30)

  • Leave the A30 at Chiverton Cross onto the A390 into Truro.
  • Continue past Treliske Hospital.
  • At Dalvenie roundabout (Sainsbury's) take the third exit heading northwest along Treyew Road.
  • Take the next left (approximately 150m after the roundabout) to bring you into the Old County Hall site. 
  • Cornwall Record Office is the first building on your left.

From the East (Bodmin Direction, A30) 

  • From Bodmin, follow the A30 to Carland Cross roundabout.
  • Take the second exit onto the A39 towards Truro.
  • Continue through the next roundabout to the traffic lights and turn right onto Tregolls Road.
  • Follow the road to Trefalgar roundabout and take the third exit.
  • Continue towards Redruth.
  • At Treyew Road past New County Hall on the left, take the fifth exit off Dalvenie roundabout (Sainsbury's) heading northwest along Treyew Road (going back on yourself).
  • Take the next left (approximately 150m after the roundabout) to bring you into the Old County Hall site. 
  • Cornwall Record Office is the first building on your left.

A small number of disabled parking spaces are available immediately outside the Record Office and there is a Visitors car park opposite.

The Truro Park and Ride scheme operates a bus service from Langarth Park near Threemilestone into the centre of Truro via County Hall. Please see Park and Ride for details of the service.

From Truro Railway Station

Truro Railway Station with connections to Plymouth, Exeter and London, lies about five minutes walk away (approximately 0.5km).

  • On exiting the station turn right (west) on Station Road.
  • Take the second left along Avondale Road and continue up through the white gates.
  • Keep walking up the hill past the Fire Station.
  • Cornwall Record Office is the last building on the right.  

Local bus services operate from the centre of Truro to the Railway Station, please follow the directions above from the Railway Station.

View a map showing location of Cornwall Record Office.

Everyone using the Record Office is required to have a valid reader's ticket. If you do not have a CARN ticket from another record office, please bring some identification (with your name, address and signature) and a ticket will be issued to you.

Everyone using the Record Office is required to have a valid reader's ticket. If you do not have a CARN ticket from another record office, please bring some identification (with your name, address and signature) and a ticket will be issued to you.

Visitors will also need pencils, as no pens are permitted in the searchroom.

Please leave any bags, briefcases, body pouches, pencil cases, laptop cases, umbrellas, backpacks, coloured document folders or wallets, lever arch files, ring binders and plastic bags in the lockers in the locker room. You may bring laptop computers, transparent document folders or wallets, notebooks, loose papers, glasses, cameras, keys and pencils into the searchroom with you. We can supply a transparent plastic bag to hold these items.

Unless you are wearing your coat, please hang it on the coat hooks provided, or place it in your locker. You will need £1 coins to operate the locker - this is refunded when you have finished using it.

In order to keep the records in the best possible condition please do not smoke, eat (including chewing gum and sweets) or drink in the searchroom. Gloves and other preservation aids will be issued with documents, where necessary.

For the benefit of other users, please observe a quiet working atmosphere and ensure that your mobile phone or pager is switched off or in silent mode.

When you arrive you will be asked to sign in the visitors register - signing in means that you agree to abide by the searchroom Conditions of Access.

Mains operated laptop computers may be used in the designated areas at the owner's risk.

Photography is allowed subject to a small charge and the completion of a copyright declaration form. However, we ask that you do not use a flash. The current charges are as follows: £5 per day, £15 per week or £100 per year.

There is no charge to access the public searchroom and consult the documents in our care. However we do charge for the following additional services.

Service

Price

Self service photocopies (each A4 or A3 side)

£0.80

Service photocopies (each A4 or A3 side)

£1.00

EU copies handling charge (per 5 documents ordered)

£5.00

EU research (hourly rate)

£29.00

Non-EU research (hourly rate)

£25.00

Daily camera charge

£5.00

Weekly camera charge

£15.00

Yearly camera charge

£100.00

Digital image

£8.00

Scanned image

£6.00

Digital photography/scanning handling charge (each order)

£7.00

Digital images sent on CDROM

£2.50

Certified copies (each)

£12.00

Certified copies of marriage certificates after 1st July 1837

£10.00

 

 

 

Cornwall Record Office

Old County Hall
Truro
Cornwall
TR1 3AY

01872 323127