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Operational Assessment

External Assessments – Community Safety and Protection Directorate

As a public sector organisation, our Directorate under goes a number of external and sector lead assessments to ensure the delivery of efficient and effective services.


This page is designed to provide you with information about those assessments which the Community Safety and Protection Directorate have  undertaken or completed.

You can view our latest Operational Assessment report from our visit in 2012 below:

Cornwall Fire and Rescue Service Operational Assessment Fire Peer Challenge Final Report 2012 


Quick links to further information about the Operational Assessment:


Fire and Rescue Service’s have a strong and long standing commitment to learning from each other and sharing good practice, whether that’s from an operational or business perspective.

The OpA is a framework developed by the Local Government Association (LGA) operating in partnership with the Chief Fire Officers Association (CFOA). 

 View the Operational Tool Kit. (OpA KAA 2012)

As part of this Sector led improvement, CFOA developed the concept of Operational Assessment (OpA) in 2009). This process has a strong operational focus and involves us producing a self assessment and then an external peer challenge.

This process is designed to ensure there is a whole look at how a Fire & Rescue Authority (FRA) leads, prioritises and delivers its services functions of prevention, protection and response in line with its understanding of community risk

The OpA process is designed to form a structured and consistent basis to drive continuous improvement within the Fire and Rescue Service, and contributes to the LGA’s approach to self-regulation and improvement which aims to help councils and FRAs strengthen local accountability and revolutionise the way they evaluate and improve services.

Assessments allow us to establish a clear understanding against the criteria and benchmark ourselves against other fire and rescue services within the UK.

The assessing team focuses on the 5 themes from our past improvement plan so we can demonstrate how we have improved within these areas. 

The key part of the review process is the production of a self-assessment Involving a range of staff and partners from across the service. The self-assessment is an open and honest appraisal of where we are across the seven key areas of assessment:

  • Community Risk Management
  • Prevention
  • Protection
  • Response
  • Health and Safety
  • Training
  • Call Management and Incident Support

Through this process we can demonstrate how we are continuing to drive our own improvement.  View the OpA Self Assessment.

During November 2012, we invited a fire and rescue improvement team to visit our service to review our self assessment.

We are honoured to have such a distinguished Peer review team visiting our service, some have been here before and have requested to return.

The team of invited guests we welcomed to Cornwall were:

  • Chief Fire Officer Des Prichard East Sussex Fire and Rescue Service
  • Member Peer – Cllr Pauline Helliar- Berkshire
  • Assistant Chief Fire Officer – Dave Curry Hampshire Fire and Rescue Service
  • Peter Cleary Oxfordshire Fire and Rescue Service
  • Gordon Falconer Surrey County Council
  • Programme Manager – Bob Ross Local Government Association

Our Operational Assessment Fire Peer Challenge Final Review from 2012 can be found at the top of this page.

The following action plan has been developed as a result of recommendations outlined by the peer review team that undertook our Operational Assessment site visit.

Activities to address recommendations have been included within our Community Safety Service Plan 2013/16 and/or in our relevant team plan/s to ensure we deliver what is required and continually improve.

 View the Peer Review Action Plan

Community Safety Plans, Policies and Procedures

Cornwall Fire and Rescue Service Homepage


Cornwall Fire and Rescue Service Headquarters,
4th Floor, North Wing,
County Hall,
Treyew Road,

General Enquiries 0300 1234 232
24 hr Fire Safety Advice call free 0800 3581 999

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