Due to some essential maintenance a number of online services will be unavailable from Friday 18 April 8am until Sunday 20 April at 9pm. Unavailable services include; School admissions, Online planning register, library account and catalogue, council tax and benefits system, mapping, building control forms, job applications, my area page, payments and leisure bookings. We apologise for any inconvenience caused.
Community Safety Plans, Policies and Performance
Our plans, policies and performance
View our community safety plans, policies and performance by following the links below:
- Community Safety Service Plan 2013-2016
- Community Safety and Protection Directorate Plan
- Camborne, Pool Redruth and Hayle Emergency Cover Review
- Integrated Risk Management Plan (IRMP)
- Operational Assessment
- Our Statutory Responsibilities
- Risk Based Evidence Profile
As with all other local authority departments we, as a fire and rescue service are no different in the fact that we have to report annually on a wide range of performance indicators. These indicators help senior management to target areas of poor performance, identify the reasons behind them and then commit additional resources towards rectifying the problem areas. Also they can help to pinpoint areas of good performance so that we can identify what we are doing right.
These indicators are set by Central Government (Best Value Performance Indicators) or are set locally (we set targets for ourselves for the coming year and beyond in order to gauge our continual improvement).
We internally review and publish performance information on a monthly basis and revise our priorities and objectives accordingly. Performance is benchmarked against our peer and fire and rescue authorities (those that are of a similar size and nature) and also externally we publish performance indicators via the Best Value Performance Plans. We also publish details about our achievements and objectives in our Service Plan.
Engagement and Consultation
Effective engagement is a continual process and is an essential part of our development process, central to shaping the future of the service. This is achieved through involving our community, staff, elected Members and partners throughout the development of our plans. This two-way communication process provides us with the opportunity to inform people about the services we provide and to involve them in shaping our plans, allowing us to become a more integrated service within the community.
We are also required by the National Framework document for fire and rescue authorities to consult on our Integrated Risk Management Plan (IRMP), which sets out our plans over a three-year period. As part of this process we will be visiting our communities, staff, elected Members and partners and asking for their views on our plans and empowering them to make decisions on what we will be doing to tackle our priorities over the next three years.