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Community Engagement, Equality and Diversity (CEED)

Understanding and showing our commitment to Community Engagement, Equality and Diversity (CEED) is paramount to Cornwall Fire and Rescue Service as we move along our improvement journey to be a high performing, modern and inclusive organisation.

We are committed to promoting equality of opportunity, valuing diversity and tackling social exclusion. We want to make sure that equality and diversity is at the heart of everything we do.  We believe that strong communities are places where people feel safe, where the environment is welcoming, where they feel able to take action for the benefit of their community, where they feel that their concerns are heard and responded to.


In short, this means a community where everybody matters.  Find out what we've been up in the community by viewing:

Achieving the “Achieving” in Equality and Diversity

Cornwall Fire and Rescue Service (CFRS) is pleased to announce that after a successful peer review earlier this year, they have been assessed as “Achieving” against the Fire and Rescue Service Equality Framework (FRS EF). CFRS is one of only 16 fire and rescue services in the UK to be at the achieving level and aims to join the four services that are at an “Excellent” level in 2015.

View the Cornwall Fire and Rescue Service Self Assessment for the Achieving Level of the Fire and Rescue Service Equality Framework. 

View the full  Peer report from the Local Government Association (LGA)

Equality is about giving everyone an equal chance to fulfil their potential.  It means providing equality of opportunity, equal access to services and fair and proportional treatment.

Diversity recognises, respects, values and celebrates everyone's differences.  Treating everyone as an individual means appreciating each person's skills, ideas, perspectives and experiences and meeting their needs.

Everyone is protected by law from discrimination and are covered by equality and diversity guidelines regarding nine protected characteristics:

  • Age
  • Disability (physical, learning and mental)
  • Sex (male/female) 
  • Sexual orientation (lesbian, gay, bisexual and heterosexual)
  • Gender reassignment
  • Race
  • Religion or belief (including those who have no faith)
  • Pregnancy and Maternity 
  • Marriage and civil partnership

You are also protected if you are discriminated against because you are perceived to have, or are associated with someone who has, a protected characteristic, For example protecting carers from discrimination. The Equality Act will protect people who are, for example, caring for a disabled child or relative. They will be protected by virtue of their association to that person.

How do we make sure we get it right?

It's not about political correctness or box-ticking, but about making sure we provide the kind of services that are needed, in a way that does not exclude anyone.

We do this through assessing the impact of its services on their staff and customers, by involving them in its decision-making and making sure its policies aren't discriminating against any groups in its communities or its workforce.  This is really important in creating an organisation which is truly inclusive and reflects the communities it serves.

The services we provide

We need to make sure its services are accessible and that customers are treated fairly and equitably.

This includes:

  • Ensuring the information it produces is easy to read and in plain English
  • Buildings are physically accessible
  • Involving customers wherever possible in service design
  • Using customer feedback to improve the services it delivers
  • Using customer data it collects to check that everyone can access its services and is fairly treated
  • Checking if there is anyone not using services who should be
  • Ensuring it has considered the impacts of policy changes on different groups of customers.

View Cornwall Fire and Rescue Service's Equality Impact Assessments

Find out how Cornwall Fire and Rescue Service are helping to educate children in the UK using the elfs (early learning fire safety) in the community.

Frequently asked questions about recruitment and equality and diversity

All information on the Fire Service website can be made available in alternative formats. Please contact us for further information on 0300 1234 232 or email fire@cornwall.gov.uk

About Us

Cornwall Fire & Rescue Service Homepage

Cornwall Fire and Rescue Service Headquarters,
4th Floor, North Wing,
County Hall,
Treyew Road,

General Enquiries 0300 1234 232
24 hr Fire Safety Advice call free 0800 3581 999

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