Consumer advice

If you are extremely fortunate, you will go through life without having to make a complaint about something you have bought or poor service you have received. Unfortunately, this is unlikely to be the case.

Consumer advice in Cornwall is provided by the Citizens Advice consumer service.  It provides free, confidential and impartial advice on consumer issues. Visit the Citizens Advice Bureau ‘Advice Guide’ website or call the Citizens Advice consumer helpline on 03454 04 05 06.

From 5 October 2015 new regulations come into force that will require larger shops in England to charge 5p for each single-use carrier bag.

Further details can be found on this Gov.uk webpage.

Advice about your rights regarding goods and services you have bought and when you can get a repair, replacement or refund can be found on the Directgov Consumer Rights webpages. The Chartered Trading Standards Institute has also produced leaflets giving specific consumer advice which are listed below:

Find simple ways to solve your everyday consumer problems on the Which? website (Which? is a consumer rights group that have been offering independent advice and campaigning on behalf of consumers for more than 50 years).

The European Consumer Centre for Services provides general  information on consumer law and rights when buying services across the European Union, as well as contact details for organisations that could provide practical assistance in case of dispute.  Services advised on include: travel and tourism services, building and construction, plumbing, car repairs, childcare and education, estate agencies and accountancies.  The European Consumer Centre for Services can provide information to consumers looking to purchase services; including details of consumer organisations, advisory bodies and enforcement bodies that can assist should a problem arise.