The Trading Standards Service exists to promote and protect the well being of a modern, vibrant economy and to safeguard the health, safety and environment of its citizens.
Please use the left hand menu for more information on our services.
We are a law enforcement agency responsible for around forty Acts of parliament, and over one thousand associated regulations which have an impact on practically all aspects of life, from the safety of children's toys to the honesty of property descriptions when buying a home. We investigate "clocked" cars and the welfare of farm animals. Whether you are buying a loaf of bread, a pint of beer or arranging credit, the department is responsible for ensuring that sales are carried out within the law.
What you can expect of regulatory services within the Public Protection and Business Support Service can be found by visiting our Regulators Code page.
We are committed to helping responsible businesses by providing a wide range of information and guidance to help you understand the law and how it applies to you. Whether you are a new business trying to find your way through the sometimes bewildering array of legislation, or whether you are an established business looking to expand and diversify, we can help, and can point you in the direction of other sources of help and information if necessary. Businesses in Cornwall are welcome to contact us on 0300 1234 191 or by using our online contact form.
If you are a member of the public and have bought goods or services, you can find out your rights and when you can get a repair, replacement or refund from the Gov.uk Consumer Rights webpages. Alternatively, the Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit the Citizens Advice Bureau ‘Advice Guide’ webpage or call the Citizens Advice consumer helpline on 03454 04 05 06.
You can also find simple ways to solve your everyday consumer problems on the Which? website.