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Family Information Service

The Family Information Service (FIS) is here to help families across Cornwall by offering free and impartial signposting, guidance and advice.

For parents and carers of children and young people aged from 0 – 20, or 25 if they have additional needs, FIS advisors can provide information on a range of family support services.

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So call, email or visit the Family Information Service website for information on family related matters.

Examples of the types of queries we can help with include: 

  • Who gives advice on parenting and where can I find groups and classes?
  • What can we do as a family?
  • Do I qualify for tax credits and other funding?
  • Am I eligible for two year old funding?
  • How do I get three and four year old funding for my child?
  • Problems completing a school application form
  • I want to become a childminder, what do I do next?
  • What support services are available to help my child with…?
  • My child has an additional need, I need help with…
  • Children’s centre details
  • My family needs a support worker

The Family Information Service website

Information on leisure, health, education, parenting and much more can be found on the FIS website, including:

Local Offer

Also on the website you will find the Local Offer. The Local Offer sets out, in one place, information about the support and provision that families can expect for children and young people aged 0 – 25 with special educational needs and/or disabilities. It will include eligibility criteria, where relevant, and make clear where to go for information, advice and support.

So if your child has a special educational need and/or a disability and you are not sure where to go for assistance, just look on the website for the ‘LO’ symbol or give us a call.

Childcare

FIS is the only place to find details of all Ofsted registered childcare providers within the county. 

We can provide you with information on:

  • Childminders
  • Day nurseries
  • Pre-school playgroups
  • School nursery units / classes
  • Breakfast clubs / after school clubs
  • Holiday schemes

And answer your childcare related questions:

  • What childcare funding is available?
  • Where can I use my two, three and four year old funding?
  • What should I ask when choosing childcare?

If you are having difficulty in finding childcare, we can offer you a face-to-face brokerage service, after which we will work hard to try and find a childcare provider that meets your requirements.

Contact us

Available Monday to Friday between 9am and 5pm.  An answerphone is provided at all other times.

Family Information Service

Freephone 0800 5878191