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Crisis and Care Awards

From 2 April 2013 crisis loans and community care grants (which were previously claimed from the Department for Work and Pensions) have been replaced by new Cornwall Council Crisis and Care Awards.

To be eligible for an award you will need to meet new criteria.

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Cash awards will only be given in very rare circumstances. Help may be provided in a practical way and we may buy goods or services on your behalf, which might not be new but will comply with current safety requirements.

There will be a limit on the amount of help we may provide depending on the applicant’s circumstances.

Crisis Awards of up to £1,500 will be available to people in emergency or disaster situations to help them and their families with their immediate needs. An emergency is a situation where events are unexpected or unplanned and you need immediate help to avoid serious damage or risk to the health and safety of you or your family. A disaster could include a fire or flood

Care Awards will be available to vulnerable people to help them live as independently as possible in their community.

More information is available in our leaflets:

To be eligible for a Crisis Award you must be aged 16 or over and be to provide evidence of your need.

A Crisis Award will be granted to help you in an emergency or disaster if you:

  • live in Cornwall and have a local connection
  • need money to meet your immediate short term needs for you or your family
  • need help to pay rent in advance for a property not owned by Cornwall Council

You will not be eligible for a Crisis Award if you:

  • have had more than £1,500 through the Crisis and Care Award scheme in the last 12 months
  • have already had financial help from somewhere else (unless it was not enough to meet your immediate need)
  • are in hospital or a care home
  • are a prisoner
  • are subject to immigration control
  • are not a UK resident
  • cannot receive jobseeker’s allowance due to a dispute

To be eligible for a Care Award you must live in Cornwall or have a local connection to Cornwall.

You will need to be able to provide evidence of your need for help and be willing for us to carry out further checks if necessary.

A Care Award will be granted to help you live as independently as possible if you:

  • receive a qualifying benefit including income support, income based jobseekers allowance, pension credit, or income related employment and support allowance.
  • have less than £1,500.

You will also need to show that you need the award to:

  • help you, or a member of your family, or someone you care for, to leave a care home or residential accommodation to return to live in the community.
  • help you, or a member of your family, or someone you care for, to remain in the community rather than move into a care home or residential accommodation.
  • help you to set up home in the community and develop a more settled way of life.
  • allow you, or your partner, to care for a prisoner or young offender on temporary release.
  • help you, or members of your family, with travel costs to visit someone who is ill, attend a relative’s funeral or help with a family crisis.

You will not be eligible for a Care Award if you:

  • cannot receive jobseeker’s allowance
  • are subject to immigration control
  • are not a UK resident Page 4 How to apply for a Crisis or Care Award

To apply for a Crisis or Care Award please contact our Benefit Contact Centre by phone: 0300 1234 121 (when asked select option 2), use our online application form or by email: crisisandcare@cornwall.gov.uk

We will provide help in practical ways and if you need goods or services we will pay for them on your behalf and have them delivered to directly to you.

We will only provide vouchers for you to cash at a post office in exceptional circumstances.

We will expect you to work with us to find long term solutions to your financial situation.

If your application for a Crisis or Care Award is not successful you can ask us to review our decision. You will have to tell us why you are seeking a review.

Read our Crisis and Care policy

Read our Crisis and Care Equality Impact Assessment

Benefits

0300 1234 121