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Crisis and care awards

Crisis awards are for those in emergency or disaster situations to help them and their families with immediate needs.

Care awards help vulnerable people to live as independently as possible in their community.

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You can find out more in our crisis and care award leaflet, crisis award easy read leaflet and care award easy read leaflet.

Our crisis and care policy explains the background to the awards.

Read this page to see if you’re eligible. If you are, You can also use our online application formring our benefits advice line on 0300 1234 121 and choose option 2, we’ll give you an appointment for an advisor to ring you back to complete the claim, or you can email discretionaryaward@cornwall.gov.uk.

We’ll look at your application and write to tell you about our decision. Our letter will tell you the reason for our decision and what to do if you’re not happy with it.

To apply you must:

  • Be 16 or over
  • Be in an emergency or disaster situation.  An emergency is where you need immediate help to avoid serious damage or risk to your or your family’s health and safety due to unexpected or unplanned events.  A disaster could include a fire or flood.
  • Be able to prove you need help
  • Live in Cornwall and have a local connection
  • Need money to meet immediate short term needs for you or your family
  • Need help to pay rent in advance for a property the Council doesn’t own (this is for some people who have been in residential or institutional accommodation)

You can’t apply for a crisis award if you:

  • Have had more than £1,500 through the scheme in the last 12 months
  • Have already had financial help from somewhere else (unless it wasn’t enough to meet your immediate need)
  • Are in hospital or a care home
  • Are a prisoner
  • Aren’t a UK resident
  • Can’t receive jobseeker’s allowance due to a dispute

To apply you must:

  • Live in Cornwall or have a local connection
  • Be able to prove you need help and let us carry out checks if needed
  • Receive a qualifying benefit, including income support, income based jobseeker’s allowance, pension credit or income related employment and support allowance
  • Have less than £1,500

You must also show you need the award to:

  • Help you, or someone in your family, or someone you care for, to leave a care home or residential accommodation to return to live in the community
  • Help you, or someone in your family, or someone you care for, to remain in the community rather than move into a care home or residential accommodation
  • Help you to set up home in the community and have a more settled way of life
  • Allow you, or your partner, to care for a prisoner or young offender on temporary release
  • Help you, or someone in your family, with travel costs to visit someone who is ill, attend a relative’s funeral or help with a family crisis

You can’t apply for a care award if you:

  • Can’t receive jobseeker’s allowance
  • Are subject to immigration control
  • Aren’t a UK resident

We can give crisis and care awards of up to £1,500.  The amount of help we give you will depend on your circumstances.

We will usually buy the goods and services you need and have them sent to you.  The things we provide may not be new, but they will meet current safety rules.  In rare cases we may give you a voucher that you can exchange for money at the post office.

We will expect you to work with us to find long term solutions to your financial situation.

Benefits

0300 1234 121