Last updated: 22/10/2013
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Healthwatch Cornwall launched on the 1 April 2013.
You can contact Healthwatch Cornwall on its free advice
line 0800 0381 281, visit Healthwatch Cornwall's
website or email firstname.lastname@example.org.
Details on how Healthwatch Cornwall was developed is set out
Healthwatch "the new NHS and social care watchdog"
To support the development of Cornwall’s Local Healthwatch,
Cornwall's voluntary and community sector tasked Cornwall Rural
Community Council (CRCC) to lead on the work to set up Healthwatch
Cornwall by April 2013. This reflected CRCC’s work as the host
organisation for the Local Involvement Network (LINk), and the need
to minimise disruption as far as possible for staff and volunteers
whilst maximising the learning and experience gained by the LINk
CRCC is acting as the lead organisation in developing
Healthwatch Cornwall until it is fully established in April 2013.
Healthwatch Cornwall will be developed in ‘shadow’ form delivering
the functions of LINk until Healthwatch's official launch
in April 2013.
CRCC has appointed a development officer to support the
development of Healthwatch Cornwall. Cornwall Council is working
closely with both CRCC and the development officer to ensure
Healthwatch is successfully launched on 1 April 2013.
Outcome from area based engagement events
In May and June 2012 four area based events were held throughout
Cornwall seeking feedback on the Council's draft specification for
Healthwatch Cornwall and the voluntary sector's draft delivery
model. Stakeholders tested the draft model using a number of
comments made from the events were captured, analysed and
outcomes produced. Comments on the scenarios
were noted at each event and collated to produce an
overview to be read in conjunction with the learning
Cornwall Council has developed frequently
asked questions following events held in November and
December 2011 and May and June 2012.
On 10 September 2012 stakeholders attended a further engagement
event where the Voluntary and Community Sector gave a
presentation on its proposed
delivery model for Healthwatch Cornwall.
Stakeholder views on the strengths of
the Voluntary and Community Sector's proposed delivery model and
suggestions for improvements captured at the September 2012
engagement event will help strengthen the proposed model as
The Voluntary and Community Sector's delivery model has been
developed in order to deliver Cornwall
Council partners' specification. This
incorporates the key
design principles developed by stakeholder consultation
in November and December 2011 and that of LINk in
Cornwall. Further changes were made as a result of the engagement
events held in May, June and September 2012.
Cornwall's vision for Healthwatch
Cornwall Council and partners want Healthwatch to be
different in Cornwall. We want Healthwatch to build on the
experience of patient and public involvement already gained in
Cornwall and intend Cornwall's Local Healthwatch to influence
and signpost all services including those for children and young
people. Cornwall aims to launch its Local Healthwatch in
shadow form from January 2013.
In November and December last year Cornwall Council and its
partners undertook a series of consultation engagement events
inviting people to give their views on the qualities of a Local
Healthwatch for Cornwall. These events helped establish
principles for design and built on consultation work
undertaken by Link in Cornwall. Cornwall Council has
commenced negotiations with the voluntary and community sector and
issued a joint
statement in March 2012.
The national picture:
Under the Health and Social Care Act, Healthwatch, will be the
new consumer champion for publicly funded health and social
care. It will exist locally and nationally as Healthwatch
England. It will have a seat on the Health and Wellbeing Board and
will have a role in maximising local engagement by bringing the
community and patient voice to the commissioning process.
Local authorities must have a Local Healthwatch running by 1
April 2013 and will continue the functions of the Local Involvement
Networks (LINks) which will cease to exist when Local Healthwatch
is in operation.
The Government's vision for Healthwatch. It will:
- Be the independent customer champion for the public, locally
and nationally, to promote better outcomes in health for all and in
social care for adults.
- Provide intelligence to influence policy, planning,
commissioning and delivery of health and social care services.
- Provide information and advice to help people access and make
choices about services
- Help people access independent complaints advocacy to support
people if they need help to complain about NHS services.
- Have credibility and public trust through being responsive and
acting on concerns when things go wrong and operating effectively
- Be statutory organisations (i.e. established by law).
More information on Local Healthwatch is available on the
Healthwatch England website