Change of circumstances
Last updated: 02/08/2013
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If you become entitled to Housing Benefit and/or Council Tax
Support, you will have a duty to make sure that you tell us
immediately about any changes in circumstances that you or the
people living with you may have.
When you claim Housing Benefit and/or Council Tax Support the
"golden rule" is always report any change in circumstances as soon
as they happen.
Some changes may mean you are entitled to new or additional
benefits, but others could mean you no longer qualify for benefit,
or should receive a lower amount.
If you tell us of changes as soon as they happen we can adjust
your claim quickly. This means you will be paid the right
amount of benefit and it will help prevent benefit overpayments
Examples of changes you should report are:
- You or your partner’s income goes up or down
- You or your partner’s savings go up or down
- You or your partner start or stop working
- You or your partner’s benefits change
- Anyone joins or leaves your household
- The income or capital of any non-dependant in your household
To report your change of circumstances please call on 0300
1234 121 or complete the change in
circumstances form and send it to your local
office. You can also visit your nearest one stop shop or
about venue. You can also email us at firstname.lastname@example.org
If you move home and want to continue to claim housing benefit
or council tax support for your new home, please use these change
of address forms:
Remember, no matter how small the change is, always make sure
you tell the Council’s Benefits section of all changes in your
If you fail to promptly report a change in your personal
circumstances you are committing a criminal offence. This
could ultimately result in you being prosecuted and ending up with
a criminal record.
If you are a landlord you also have a duty to inform us of any
changes which you could reasonably expect to know about. For
example, if your tenant moves out of the property you are
If you are a pensioner receiving either Guaranteed Pension
Credit or Savings Pension Credit you do not have to notify us of
any change of your income. You should however inform the
Pension Service who will advise you of what action you need to
take, if any, and they will work out the level of your
income. They will then tell us what your income is.
They will need to know that you have claimed Housing and/or Council
Whatever the change, no matter how small it may seem, please be
sure to tell us.
If you are in any doubt and would like advice please contact the
Benefit department on 0300 1234 121.
You must inform us of your changes in
circumstances. If you inform us outside this time limit and
the change is in your favour (ie you will get more benefit), we
will only take the change from the Monday after you have informed
us. This will mean that you miss out on benefit owed to
Any change which is not in your favour (ie you will get less
benefit), will always be taken from the Monday following the date
You will need to provide documentary evidence of any information
you provide. We can only accept original documents
(photocopies are not acceptable).
Please do not send valuable items to us in the post.